Remote Call Center

Remote Call Center needs 2+ years’ experience

Remote Call Center requires:

• Salesforce

• Optifacts

• Lab systems

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Remote Call Center duties:

Provide quality customer service by answering inbound and outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questions

Ability to cross train in various areas within the Customer Service group to include inbound and outbound calls, proactive notifications,

Prioritize and solve complex customer issues and concerns by troubleshooting and analyzing.