Data Systems Coordinator 1

Schedule: Full-time

Ohio Department of Public Safety - Bureau of Motor Vehicles/Field Operations/Deputy Technical Services

Work hours: Monday thru Friday 7:30 a.m. to 6:00 p. m. and Saturdays 7:30 a.m. to 2:00 p.m. (Hours may vary)

Report in location: 1970 West Broad Street, Columbus, OH 43223

Perks of Working for the Ohio Department of Public Safety

Multiple pay increases over your first years of service!

Free Parking!

Free Onsite Gym and Walking Path!

Daycare On-site!

Cafeteria On-site!

What You'll Do as a Data Systems Coordinator 1:

Coordinate & monitor implementation, development, installation &/or maintenance of computer hardware/software systems:

Provide first level service helpdesk support for & act as liaison between BMV & the state of Ohio Deputy Registrars, Exam Stations, IRP offices, LADR offices, & FADR offices;

Use manual to troubleshoot & rectify minor issues pertaining to hardware, application (BASS), & network issues;

Escalate major & non-routine issues to higher level programmers, network technicians &/or vendors;

Provide assistance regarding operational & procedural inquiries (including, but is not limited to, questions pertaining to vehicle registration, the Ohio Revised Code, Deputy Registrar Manual, Ohio traffic laws, & all related procedures & processes).

Maintain computer log of calls & issues including origin & content of call;

Initiate & monitor trouble tickets (ServiceNow) for ongoing escalated issues;

Identify & report any patterned or frequent technical or procedural issues;

Perform other related duties as required (e.g., prepare weekly summary of reported inquiries; providing information for the update of procedural & technical manuals, etc.).

Helpful Tips for Applying:

Be detailed when describing your current/previous work duties. The more the better! Don't just write "see attached resume".

Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.

Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".

3 courses or 9 mos. exp. in electronic data processing/computer science (i.e., excludes data entry/ keypunch); 9 mos. trg. or 9 mos. exp. in computer hardware/software systems; 1 course or 3 mos. trg. in operation of computer terminal & peripheral equipment (e.g., printers, modems, bursters, disk & tape drives).

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Information Technology

Technical Skills: Computer Literacy

Professional Skills: Customer Focus