Customer Relationship Manager

Role Objective :

Functional /Business Responsibilities:

-Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required.

-Processing each call / mail / chat in accordance with IL standards.

-Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs

-Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority.

-Provide the Customer with a clear explanation of the action taken

-Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency

-Ability to understand and handle irate customers

-Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications

-Ability to achieve stretched targets and able to manage the organization standards

-Maintain Superior quality service by following organization standards

Must Haves:-

-Excellent Communication Skills in English & Hindi

-Typing speed of 30 to 40 wpm

-Strong interpersonal, problem-solving skills and verbal and written communication skills

-Flexible with shifts

-Computer literacy

Required Qualification / Experience:-

Full Time Graduate / Post Graduate

Employement Category:

Employement Type: Full time

Industry: Insurance

Role Category: Customer Service (Domestic)

Functional Area: Not Specified

Role/Responsibilies: Customer Relationship Manager

Contact Details:

Company: Icici Lombard General

Location(s): Indore