Consultant: Quality Assurance and Insights

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2. Once you have completed the above finalize your application by clicking apply below

Purpose Statement

To champion quality and operational excellence by leveraging technology, automation, and insights. This role identifies improvement opportunities, collaborates with stakeholders to implement change, and continuously monitors impact—ensuring that processes, systems, and service delivery evolve to meet business needs in a fast-paced, high-performance environment.

Experience

Min:

3-5yrs experience as a quality analyst / quality assurance in a client service environment.

Experience of collaboration across multiple and diverse teams.

Project and change management experience

Ideal:

Amazon connect, Sales Force and Speech analytics experience

Qualifications (Minimum)

Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Bachelor's Degree in Business Engineering or Business Administration

A relevant tertiary qualification in Quality Management

Knowledge

Min:

Deep and broad knowledge of the business area and specific domain, function or department.

Quality management systems, tools and methodologies

Data analysis and interpretation

Fundamentals of behaviour change

Change management methods, practices and tools

Understanding of requirements, specifications and technical design

Project management methodology

Skills

Analytical Skills

Attention to Detail

Change Management Skills

Communications Skills

Interpersonal & Relationship management Skills

Problem solving skills

Project Management Skills (Methodolgy Specific)

Conditions of Employment

Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.