3rd Line Support, Mobile Device Specialist

3rd Line Engineer – Mobile Device Management (MDM)

Salary: £50,000 - £52,000

Location: Hatfield (on-site)

Contract: Permanent, full-time (37.5 hours per week)

Clearance: Security Cleared or willing to undergo vetting

We’re seeking a 3rd Line Engineer with deep expertise in mobile device management (MDM) to support a major managed service customer. You’ll play a senior role in delivering secure, large-scale mobile environments, ensuring devices are configured, compliant, and optimised using modern endpoint technologies.

Key Responsibilities:

Lead the end-to-end enrolment, configuration, and in-life support of mobile devices (iOS & Android)

Manage OS updates, device policies, and escalated incidents from 2nd line teams

Work with tools such as Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX

Oversee certificate creation/management and device onboarding/offboarding

Liaise with internal technical teams, 3rd parties, and customer stakeholders to ensure aligned delivery

Ensure environments are secure, standardised, and compliant with enterprise requirements

Key Requirements:

Proven experience in a 3rd line support or senior mobile endpoint engineering role

Strong expertise in Workspace ONE Unified Endpoint Manager managing large estates

Hands-on experience with:

Apple Business Manager

JAMF

ZTNA (Zero Trust Network Access)

Entra ID & M365

Android Enterprise Manager

Samsung KNOX

Certificate creation and management

Policy and smart group management in enterprise environments

Solid knowledge of iOS & Android OS installation, configuration, and lifecycle management

Skilled in incident queue management, SLA delivery, and stakeholder engagement

This role offers the opportunity to take ownership of complex mobile environments, using advanced cloud-based MDM technologies to deliver secure, enterprise-grade solutions.

Apply now to speak with VIQU IT in confidence. Or contact Aaron Chiverton via the VIQU IT website. Know someone great? Refer them and receive up to £1,000 if successful (terms apply). For more exciting roles and opportunities, follow us on LinkedIn @VIQU IT Recruitment.