Operations Coordinator

About T-Dot IT Solutions

At T-Dot IT Solutions, we deliver end-to-end technology and field services — including Break/Fix support, Network Solutions, POS systems, Digital Signage, and IT infrastructure rollouts (plus much more!)— to businesses across Canada.

We pride ourselves on reliability, communication, and a customer-first approach. Whether we’re supporting an urgent service call or managing a national project rollout, our mission is to deliver excellence — every time.

We’re expanding our operations team and looking for an Operations Coordinator who can thrive in a fast-paced environment handling both service requests and project tasks with precision, accountability, and care.

Position Overview

The Operations Coordinator is responsible for coordinating day-to-day service calls, managing project schedules, and ensuring that clients and field teams stay aligned from start to finish.

This is a hybrid role — part service coordination, part project administration — ideal for someone who enjoys organizing, problem-solving, and keeping multiple moving pieces under control.

You’ll work closely with clients, technicians, and vendors through Zoho Desk (for service, CRM, and billing) and Smartsheet (for project tracking).

A technical background or understanding of IT systems (break fix, networking, POS, cabling, etc.) is a strong asset.

Key Responsibilities

Receive, log, and manage incoming service requests in Zoho Desk.

Schedule and dispatch field technicians for Break/Fix, installations, or maintenance jobs.

Manage project timelines, task lists, and dependencies in Smartsheet.

Coordinate multi-site rollouts and track job completion milestones.

Maintain clear, prompt, and professional communication with clients at all times.

Ensure every customer is updated proactively — “no surprises” service.

Verify completion reports/deliverables, timesheets, and photos before closing tickets.

Collaborate with vendors and subcontractors to ensure resource availability.

Prepare daily/weekly status updates on open jobs and project progress.

Establish monthly governance with assigned clients.

Identify potential delays and take corrective action before they become issues.

Support billing and documentation accuracy by ensuring proper ticket data entry.

Qualifications

3+ years of experience in service coordination, project coordination, or operations administration (preferably in IT or technical services).

Strong organizational and multitasking skills; able to manage multiple clients and priorities.

Excellent communication and follow-up skills — both written and verbal.

Proficiency with business tools like Zoho Desk, Smartsheet, Excel, and email systems.

Strong sense of ownership and accountability; able to work independently once trained.

Technical aptitude — familiarity with IT hardware, networking, or field services is a definite asset.

Positive, team-oriented, and professional attitude.

Work Environment

On-site at our Bolton, Ontario office (5 days).

Monday to Friday, 8:30 AM – 5:00 PM (occasional after-hours support for major projects).