Special Investigations Claims Handler

Job Type:Permanent

Build a brilliant future with Hiscox

About Hiscox UK

Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.

The Role

As a Special Investigation Claims Expert, you will play a pivotal role in shaping our claims handling strategy. Working closely with our claims team, you’ll swiftly identify cases that can be settled with minimal validation, while accurately triaging those requiring special investigation. You’ll take ownership of a caseload of complex special investigation claims, managing them from initial notification through to resolution, and delivering a proactive, high-quality service to our clients and brokers.

We’re looking for someone with proven experience managing a diverse portfolio of claims across a range of perils. If you have strong influencing and communication skills, and can confidently engage with a wide range of stakeholders across the business, we’d love to hear from you.

What You’ll be Doing

Responsible for promoting the Special Investigations (SI) function within Hiscox Claims taking referrals and managing the triage process to ensure the correct SI strategy is adopted.

Conducting background checks and desktop investigations.

Managing a caseload of SI claims through to conclusion; this will include invoking the fraud condition / policy voidances (in conjunction with underwriters).

Working closely with the other Claims teams to ensure SI referral targets are met and referrals are of appropriate quality.

Building and managing relationships with brokers and service providers.

Carrying out service provider audits and review meetings.

Undertake Conversation Management calls where appropriate.

Target driven with responsibility for the Special Investigation Claims performance against KPI’s and financial targets.

Point of contact for fraud related matters across the business.

Our Must Haves

Experience in a similar role is essential.

Customer focused with the ability to flex approach – ability to deliver exceptional customer service and represent the Hiscox brand whilst managing and delivering difficult message to customers.

Possess the intellect and gravitas to influence and gain credibility with Hiscox business personnel and management as well as external stakeholders and customers, leading claims with confidence and commanding internal, broker and expert confidence.

Self-starter who can operate both independently and within a broader team

Creative, proactive, logical and innovative – you do not accept the status quo.

Highly results driven, with the energy and determination to succeed in a very fast paced environment where the pace of response is critical to success.

Demonstrate a commitment to quality, customer service and personal ownership

Have an ability to prioritise work and work effectively and accurately under pressure, ensuring that deadlines are met.

Solid understanding of risk and regulation and be able to adhere to set reporting and claims management requirements.

Our Nice to Haves

Preferably educated to degree standard (candidates with suitable relevant experience will be considered)

ACII or CILA qualification or progression towards, preferred.

Accredited Counter Fraud Specialist (ACFS) qualification or other associated fraud investigation qualifications

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also know that working life doesn’t always have to in the office, and as long as it’s safe to do so, we will be operating a hybrid way of working to encourage a healthy work life balance, with 2 to 3 days in the office per week.

Work with amazing people and be part of a unique culture

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