Help Desk Analyst 2

Job Description

Job Description:

Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.

· Develops innovative solutions to encounter problems by evaluating, selecting, adapting, and modifying standard procedures.

· Diagnoses, analyzes, and resolves issues forcustomers across multiple technological domains.

· Interfaces with other platforms from bothhardware and software perspectives.

· Provides informal mentorship opportunities topeers and/or lower-level staff through conversation, observation, or technicaldocumentation.

· Responds verbally and in writing to questionsand concerns.

· Performs other duties as assigned.

· Strong experience supporting Windows 11

· Experience with file server management, activedirectory, GPO settings.

· Travel is required

Requirements

Skill

Required / Desired

Amount

of Experience

Diagnoses, analyzes, and resolves issues for customers across multiple technological domains

Required

3

Years

Strong experience supporting Windows 11

Required

3

Years

Experience with file server management, active directory, GPO settings

Required

3

Years

Very extensive knowledge with Windows 11, active directory, GPO settings

Required

3

Years

Demonstrates strong technical proficiency in operating systems (Windows, macOS)

Required

3

Years

Experience with the Service Now IT service management application.

Required

3

Years

Full-time