IT Help Desk Technician

Schedule: Full-time

Characteristics of a strong candidate

Strong interest in confidential, non-partisan public service;

Flexibility to recognize and respond to changing priorities;

Ability to communicate clearly and patiently with non-technical users.

Salary and benefits

The current starting salary is $23.25 per hour or $48,360 per year. We offer our staff merit-based salary increases, opportunities to learn and grow in their careers, and a comprehensive state benefit package including:

Medical Coverage

Quality, affordable, and competitive medical benefits.

Dental, Vision and Basic Life Insurance

Dental, vision, and basic life insurance premiums are free after completed eligibility period.

Leave

Paid time off, including vacation, personal, and sick leave.

11 paid holidays per year.

Childbirth/Adoption leave.

Ohio Public Employees Retirement System

OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary toward their retirement. The employer contributes an amount equal to 14% of the employee’s salary.

Deferred Compensation

The Ohio Deferred Compensation program is a 457(b) voluntary retirement plan.

Minimum qualifications

2-year IT-related degree or equivalent certification;

Basic knowledge of Windows operating system;

Familiarty with Microsoft Office;

Strong communication and customer service skills;

Strong problem-solving skills;

Strong attendance record.