IT Support Technician

Job Description

ITS: Our Story

Our trusted team of professionals strive to provide a level of care and support that make IT experiences simply work, following our mission to provide Trusted IT Solutions. ITS delivers products and services that keep security top of mind, and we take initiative to problem-solve and communicate. For us, Managed IT Services requires teamwork not only within our ITS staff, but also between our ITS staff and clients. We strive to provide the right solutions for our client's unique situations.

Your role as aN IT Support Technician

As a Full-Time IT Support Technician at ITS in Monticello, IA, you will play a vital role in providing both remote and onsite break/fix support, as well as project assistance for our customers. Your hands-on expertise will be crucial in diagnosing and resolving various IT issues, ensuring that technology runs smoothly for our clients. You'll engage directly with customers, delivering exceptional tech support while embodying our core values of integrity and professionalism.

This position offers an exciting chance to be a vital link between innovative technology solutions and effective customer service, allowing you to grow as a Solution Analyst in a collaborative environment. Join us in making a difference in the world of IT!

Are you the IT Support Technician we're looking for?

To excel as a Full-Time IT Support Technician at ITS in Monticello, IA, candidates should possess a blend of technical and interpersonal skills. A strong knowledge of Windows Desktop, Windows Server, general network support, and mobile device support is essential, complemented by three or more years of relevant experience or an AA Degree in a related field. Successful candidates will demonstrate the ability to take initiative on assigned projects, ensuring all customer expectations are not only met but exceeded. Excellent written and verbal communication skills are crucial for providing effective tech support and fostering customer relationships.

Additionally, Microsoft and A+ certifications are considered a valuable asset, enhancing your qualifications as a Solution Analyst within our dedicated team embracing the latest technology trends.

Knowledge and skills preferred for the position are:

Three or more years of relevant work experience with a knowledge of Windows Desktop

Windows Server

general network support

Mobile device support

AA Degree in related field

Ability to take initiative on assigned projects to meet and exceed customer expectations

Excellent written and verbal communication skills

Microsoft and A+ certifications are a plus

Get started with our team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pre-employment drug screen and background check required.

Full-time