Client Support Service

Job Description

Job Summary:

Client Support Service Professionals are responsible for handling incoming phone calls regarding service inquiries for client. This includes delivering accurate and efficient responses related to client's Cash Management products, online and mobile platforms, and general financial or account-related issues. Professionals in this role must demonstrate a strong commitment to client service and thrive in a fast-paced, team-oriented environment.

Key Responsibilities:

Handle high volumes of inbound client service calls with professionalism and accuracy.

Assist clients with inquiries regarding Client's Cash Management services, online/mobile access, and account activity.

Resolve client concerns efficiently while maintaining high service standards.

Meet or exceed departmental performance metrics and quality standards.

Adapt to evolving procedures, tools, and client service protocols.

Maintain up-to-date knowledge of financial services and company offerings.

Required Skills:

Ability to work effectively in a fast-paced, team-oriented contact center.

Strong verbal communication skills and client service orientation.

Adaptability and the ability to multitask under pressure.

Basic knowledge of financial products and online/mobile platforms (a plus).

Preferred Qualifications:

College degree preferred.

Previous experience in a contact center or customer service role preferred.

Education:

High School diploma or equivalent required.

College degree (preferred).

Education: High School

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

Full-time