Building Manager/ Property Manager

Building client relationship, understanding & identifying client needs.

Implementation of defined CRM process, scheduling meeting, keeping a track

of action points & closure of the same

Handling Move in and Move Outs- the manager is responsible for inspecting

the unit, checking for damages. Responsible for Asset verification, repairing

damages if any.

Will be responsible for service delivery to all the clients as per requirement.

Ensure smooth running of all services in the premises.

Efficient governance of assign operational budget & keeping the expenses

under tolerance

Shall manage the entire building operations in co-ordination with outsourced

team

Synching with cluster SME for any kind of guidance, troubleshooting & clarity

on governance checks

Ensure service delivery by outsourced team as per SLAs. Making sure that SLA,

MIS & MMR are scheduled as per defined frequency

Short falls in service identified by SMEs, documenting the same and

highlighting to outsourced team manager with corrective actions to ensure

non repeat of the short falls.

To focus on using best business practice to improve efficiency, by reducing

operating costs while increasing productivity.

Shall be responsible for strategic planning and day-to-day operations,

particularly in relation to buildings and premises.

Shall be responsible for all statutory and legal compliances for all his buildings.

Planning for future development in line with strategic business objectives;

managing and leading change to ensure minimum disruption to core activities.

Shall be responsible for planning and getting implemented all preventive

maintenance activities through outsourced team, with least disruption to

business and client service.

Shall be responsible for planning end of life replacement of equipments in

consultation with Technical SME.

Keep track of completion of all helpdesk service requests from clients all

complaints to be closed with corrective actions to prevent recurrence of the

client complaint.

Review /suggest / approve plans and procedures for handling complaints or

requests from building Clients or occupants

Assist Clients, prospective Clients, and the building owners in space planning

and estimating costs while maintaining established building standardsRole & responsibilities.

Assist team with accounts receivable including late fees, CAM collection

/reconciliations,(ensure optimal cash flow by setting a date to collect rent

each month and strictly enforcing late fees) defaults, and disputes

Review / approve monthly utility billings to Clients and ensure timely

collection of the same.

Responsible for the physical management of the property, including regular

maintenance and emergency repairs. May include/engage contractors to get

the job done.

Regularly inspect Client spaces, public, mechanical, and ground areas to

ensure property maintenance and cleanliness.

Responsible for operation of M&E Services (Power, Water, AC, Lifts, FPS, STP),

cleaning, Waste Management, Pest control, Gardening, Physical Security,

Traffic & parking management, Food Court Management, AMC management

Shall be responsible for attending to all emergency breakdowns in his

buildings, as per contingency plans.

Shall lead the response to any emergency in co-ordination with the

outsourced team as per the Emergency Response Plan, during normal duty

hours.

Will be responsible for all safety and security compliance in the building.

Shall prepare annual CAM budget and mange expenses as per the budget.

Monthly review of the budget.

Provide technical assistance and advice on building operations systems

including HVAC, electrical, energy management, plumbing, roofs, fire safety,

environmental issues, security, and controls

Ensure to keep thorough records regarding the property. This should include

all income and expenses; list of all inspections, signed leases, maintenance

requests, any complaints, records of repairs, costs of repairs, maintenance

costs, record of rent collection and insurance costs.

Shall ensure all processes are followed in compliance of Quality management

system and OH&S management system processes.

Shall ensure staff working in the building are regularly trained on Standard

operating procedures, HIRA and permit to work. Shall insist on Annual training

plan for all outsourced staff.

Ensuring adequate supervision is available for processes in the building.

Shall ensure risk assessment is conducted of all activities in consultation with

on ground staff and adequate control measures are planned and implemented

on site.

Getting internal audit done through the outsourced vendors audit team.

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Job Classification

Industry: Real Estate

Functional Area / Department: Administration & Facilities

Role Category: Facility Management

Role: Property Manager

Employement Type: Full time

Contact Details:

Company: K Raheja Corp

Location(s): Mumbai