Management Analyst

UNUSUAL WORKING CONDITIONS: May require overnight travel.

Background Information:

A BCI/FBI fingerprint check, and background check, including a polygraph examination, may be required on all selected applicants.

2 yrs. trg. or 2 yrs. exp. in research & analysis & written documentation of findings.

-Or completion of undergraduate core program in business or public administration or related field of study.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Operational and Administrative Support

Ohio Bureau of Motor Vehicles

About Us: Our mission is to save lives, reduce injuries and economic loss, administer Ohio's motor vehicle laws and preserve the safety and wellbeing of all citizens.

Ohio Department of Public Safety - Bureau of Motor Vehicles/Field Operations

Report in location: 1970 West Broad Street, Columbus, OH 43223

Under the direction of the Assistant Chief of Central Issuance, monitor & analyze operations, systems or procedures of assigned agency to determine needed improvements & research proposed programs, policies &/or legislation to determine feasibility or impact of implementation:

Provide technical assistance & advice to divisional employees, supervisors, chiefs, & administrators in decision making by researching & analyzing existing operations, systems, & procedures to determine where necessary improvements are needed;

Act as a liaison between Field Operations & other divisions when dealing with applications, programs, &/or technical matters; Perform testing &/or piloting of all Field Operations application delivery systems & program modifications;

Identify & provide corrective solutions to testing problems;

Schedule, coordinate, & attend application system modification committee meetings; Provide justification, analysis & feedback;

Continually monitor & analyze Deputy Registrar operating systems to ensure desired performance; Recognize & coordinate with various IT Development teams for needed improvements & fixes; Prepare written User Stores to provide instructions for software changes; Prepare written test plans to ensure IT updates are functioning as desired;

Prepare written, official communications for Deputy Registrar broadcasts; Prepare &/or review written instructions/guidelines for Deputy Registrar manuals;

Manage assigned projects & define project requirements; Define quality standards, timelines, & deliverables; Monitor vendor product functionality; Evaluate performance data; Prepare progress & status reports;

Interpret Federal & State laws & regulations (e.g., Ohio Revised Code (ORC) & Ohio Administrative Code (OAC));

Research & analyze Field Operations programs to ensure agency efficiency & effectiveness;

Develop, manage, & evaluate programs for improving Field Operations customer service;

Prepare input for the bi-annual roundtable training sessions;

Act as a liaison between Bureau of Motor Vehicles (BMV) & Deputy Registrars;

Research & prepare correspondence for Division Chiefs, District Chiefs, & Administrator;

Represent the Administrator in meetings, seminars, & educational workshops;

Oversee various special projects & assignments within Field Operations;

Create & provide written procedure training for new legislation;

Prepare & provide written input for departmental newsletter; Prepare written correspondence in coordination with the Registrar's office for customer inquiries received via the Governor, Director, Registrar, & Administrator;

Serve as the District contact for information referencing application delivery &/or pilot programs;

Prepare statistical & analytical data reports for Field Operations;

Answer telephone inquiries for other sections within Field Operations as needed;

Perform other related duties as assigned.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period

Paid time off, including vacation, personal, sick leave and 11 paid holidays per year

Childbirth, Adoption, and Foster Care leave

Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.