Member Engagement Specialist

Job Details

Entry

San Luis Obispo County YMCA - San Luis Obispo, CA

Part Time

$16.50 - $18.00 Hourly

Any

Description

BENEFITS THAT BENEFIT YOU

FREE Family Gym Membership and Program Discounts

Education Assistance Program Up To $1,500 per year

YMCA Retirement Fund

Paid Sick Leave

Flexible Schedule

What does a Member Engagement Specialist do?

Conduct interviews and facility tours with prospective members to promote, the goal of increasing new membership enrollments

Engage members and manage and monitor recruitment and retention tracking and reporting

Identify, track and follow-up consistently with prospective members via branch promotions, software reports, internal/external messaging etc

Generate new prospective members through collaboration with Program Coordinator/Director

Handle all new/follow up phone calls regarding facility membership promptly and in a professional courteous manner

Perform member relations duties including handling complaints and inquiries, processing new memberships and monthly fee payments

Ensure knowledge of YMCA programs and assist with program enrollment

Follow check-in and service procedures

Follow cash management and receipting procedures

Handle telephone reception

Maintain a neat and organized Service Desk. Ensure the front lobby area remains tidy and clean

Stock work areas with forms and stationary supplies

Be proactive with information and knowledge of all program information and changes

Complete opening and closing building procedures

Provides exceptional customer service and fosters connections with members

Our Commitment to Belonging

At the Channel Islands YMCA, we are committed to building bridges within our communities. We aspire to create spaces, experiences, and a culture where all people belong and feel connected.

Qualifications

Must be at least 18 years old

High School Diploma or equivalent

Previous customer service experience preferred

Ability to obtain a criminal record clearance