Help Desk Analyst 2-HDA2

Job Description

Idealforce has CONTRACT position available immediately for a Help Desk Analyst 2-HDA2 to join our customer in Columbus, OH. This a Onsite Position Please find below additional details about this job. Only Local Candidates are considered for this role.

Job Description:

Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.

Develops innovative solutions to encounter problems by evaluating, selecting, adapting, and modifying standard procedures.

Diagnoses, analyzes, and resolves issues forcustomers across multiple technological domains.

Interfaces with other platforms from bothhardware and software perspectives.

Provides informal mentorship opportunities topeers and/or lower-level staff through conversation, observation, or technicaldocumentation.

Responds verbally and in writing to questionsand concerns.

Performs other duties as assigned.

Strong experience supporting Windows 11

Experience with file server management, activedirectory, GPO settings.

Travel is required

Skill Required / Desired Amount of Experience

•Diagnoses, analyzes, and resolves issues for customers across multiple technological domains- Required 3 Years

•Strong experience supporting Windows 11- Required 3 Years

•Experience with file server management, active directory, GPO settings- Required 3 Years

•Very extensive knowledge with Windows 11, active directory, GPO settings- Required 3 Years

•Demonstrates strong technical proficiency in operating systems (Windows, macOS)- Required 3 Years

•Experience with the Service Now IT service management application- Required 3 Years

SOURCER ASSIGNED: Email your candidate/s resume to jb dot resumes at idealforce.com along with the following details: Rate, Current location and Availability

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.