Senior User Experience Researcher

About the Company

At Scribd (pronounced “scribbed”), our mission is to spark human curiosity. Join our team as we create a world of stories and knowledge, democratize the exchange of ideas and information, and empower collective expertise through our three products: Everand, Scribd, and Slideshare.

We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer. Scribd Flex allows employees to choose a daily work-style in partnership with their manager; occasional in-person attendance is required for all Scribd employees, regardless of location.

We hire for “GRIT”—the intersection of passion and perseverance towards long-term goals. The acronym means: GoA ls, achieve Results, contribute Innovative ideas, and positively influence the Team through collaboration and attitude.

What We’re Looking For

We’re looking for a Senior User Researcher to play a critical role in defining ongoing strategic opportunities for our UGC products, with an emphasis on generative and exploratory research methods. Your vision and strategy, grounded in deep user understanding, will chart the course for future innovation.

What You Will Do

Help identify the questions we need to answer to move strategy and execution forward. Your insights will inform company strategy, product experiences, and long-term roadmaps.

Advocate for and develop the strategic direction of the UGC brands, acting as a thought leader and collaborator with brand and cross-functional teams.

Design, scope, and run user research to learn latent and unmet needs of Scribd and Slideshare users through generative, iterative, and evaluative methods.

Assist multiple product managers, designers, and other cross-functional stakeholders with a wide range of research needs, from large and generative to small and tactical.

Make research findings relevant and impactful through crafted insights, decks, stories, videos, and testimonials, and foster a common knowledge of research output to drive informed decisions.

Build and implement innovative user research processes to meet product delivery goals.

Leverage company-provisioned AI tools to maximize efficiencies in research processes, while maintaining appropriate human oversight for critical research impact.

About You

5+ years of hands-on experience designing and conducting market/product/design research with demonstrated impact on roadmaps, design outcomes, and team processes.

Ability to navigate ambiguous opportunity spaces to extract key information and formulate clear paths forward.

Comprehensive knowledge of qualitative UX research methods and quantitative experience for surveys at scale.

BA/BS+ in Psychology, Social Science or related field, or equivalent experience.

Proven ability to use human-centered insights to answer business questions.

Strong collaboration skills and ability to lead cross-functional brainstorming sessions and strategic partnerships.

Comfort owning a research roadmap slice and prioritizing workload amid shifting priorities.

Other:

Strong presentation skills with a creative storytelling style.

Ability to work quickly and handle multiple studies concurrently.

Compensation and Benefits

At Scribd, base pay is part of total compensation and varies by role, level, and location. Salary ranges reflect local cost of labor benchmarks. California: $122,500–$191,000; US (outside California): $101,000–$181,000; Canada: $128,000 CAD–$169,500 CAD. The range may differ if the level changes. This position is eligible for equity and a comprehensive benefits package.

Working at Scribd

Are you based where Scribd can employ you? Primary residence should be in or near one of the listed cities in the United States, Canada, or Mexico, including surrounding metro areas within typical commuting distance.

Benefits, Perks, and Wellbeing

Healthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees

12 weeks paid parental leave

Disability plans

401k/RSP matching

Onboarding stipend for home office peripherals

Learning & Development allowances

Wellness, WiFi, and other stipends

Mental health resources

Free Scribd product subscriptions

Referral bonuses and book benefits

Sabbaticals and company-wide events

Inclusive, diverse workplace programs

Access to AI tools to boost productivity

Equal Opportunity

Scribd is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic. We encourage applicants from diverse backgrounds to apply. #J-18808-Ljbffr