Director of Client Services

Overview

Join to apply for the Director of Client Services role at CarltonOne.

CarltonOne is a global B2B technology leader, part of the Goldman Sachs portfolio, helping organizations reward and inspire exceptional people. Our solutions empower employees to be more productive, sales teams to perform at their best, and customers to stay engaged and loyal.

Our platform powers the global engagement industry, enabling companies to deliver impactful employee recognition, customer loyalty, rewards, sales, and channel incentive programs. We partner with over 450 clients, 500 vendors, and serve 14 million members across 185 countries.

Beyond engagement, every CarltonOne solution drives our eco-action mission: funding tree planting to help restore the planet. To date, we’ve funded over 20 million trees and are on track to plant millions more each year. Learn more at carltonone.com.

About the Opportunity:

Do you want to lead with purpose, inspire teams, and transform the way organizations engage their employees and customers?

We’re seeking a Director of Client Success to lead our global Client Success team. This is a high-impact leadership role for someone who thrives on strategy, innovation, and execution. You’ll be responsible for shaping the client journey, driving adoption and expansion, and ensuring our customers realize the full value of our solutions.

Responsibilities

Lead & Inspire: Manage and mentor a team of Client Success Managers and Specialists across global regions.

Drive Client Growth: Develop scalable strategies to increase adoption, retention, and expansion within our client portfolio.

Executive Partnering: Serve as a trusted advisor to senior client stakeholders, influencing business outcomes through data-driven insights.

Voice of the Customer: Champion client needs internally, collaborating with Product, Sales, and Marketing to shape the roadmap and enhance client experiences.

Data-Driven Decisions: Leverage analytics and KPIs to track success metrics, forecast risks, and identify opportunities for growth.

Innovation & Excellence: Continuously improve Client Success processes, playbooks, and enablement strategies to deliver world-class service.

Qualifications

8+ years of experience in Client Success, Account Management, or Customer Experience, with at least 3 years in a leadership role.

Proven track record of driving client outcomes, retention, and growth in a SaaS or technology company.

Strong executive presence, with the ability to communicate complex solutions to C-suite stakeholders.

Analytical and strategic thinker, with experience building data-driven success frameworks.

Exceptional leadership skills — you inspire confidence, empower your team, and lead with empathy.

Ability to thrive in a fast-paced, global, and purpose-driven environment.

Benefits

Competitive salary and benefits package.

Health, dental, and vision coverage.

Access to our employee benefits portal for exclusive discounts.

Monthly company-wide events, celebrations, and team activities.

Bravo reward points program for recognition and appreciation.

Convenient office location close to public transit.

How to Apply

If this great opportunity looks rewarding to you, let’s connect. Our online application will give you the option to apply to this role directly.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, or if you need assistance to accommodate a disability, please contact us with the “Help” button in the application.

We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you. #J-18808-Ljbffr