Management Analyst

Ohio Department of Public Safety - Bureau of Motor Vehicles/Field Operations Report in location: 1970 West Broad Street, Columbus, OH 43223 Under the direction of the Assistant Chief of Central Issuance, monitor & analyze operations, systems or procedures of assigned agency to determine needed improvements & research proposed programs, policies &/or legislation to determine feasibility or impact of implementation: * Provide technical assistance & advice to divisional employees, supervisors, chiefs, & administrators in decision making by researching & analyzing existing operations, systems, & procedures to determine where necessary improvements are needed; * Act as a liaison between Field Operations & other divisions when dealing with applications, programs, &/or technical matters; Perform testing &/or piloting of all Field Operations application delivery systems & program modifications; * Identify & provide corrective solutions to testing problems; * Schedule, coordinate, & attend application system modification committee meetings; Provide justification, analysis & feedback; * Continually monitor & analyze Deputy Registrar operating systems to ensure desired performance; Recognize & coordinate with various IT Development teams for needed improvements & fixes; Prepare written User Stores to provide instructions for software changes; Prepare written test plans to ensure IT updates are functioning as desired; * Prepare written, official communications for Deputy Registrar broadcasts; Prepare &/or review written instructions/guidelines for Deputy Registrar manuals; * Manage assigned projects & define project requirements; Define quality standards, timelines, & deliverables; Monitor vendor product functionality; Evaluate performance data; Prepare progress & status reports; * Interpret Federal & State laws & regulations (e.g., Ohio Revised Code (ORC) & Ohio Administrative Code (OAC)); * Research & analyze Field Operations programs to ensure agency efficiency & effectiveness; * Develop, manage, & evaluate programs for improving Field Operations customer service; * Prepare input for the bi-annual roundtable training sessions; * Act as a liaison between Bureau of Motor Vehicles (BMV) & Deputy Registrars; * Research & prepare correspondence for Division Chiefs, District Chiefs, & Administrator; * Represent the Administrator in meetings, seminars, & educational workshops; * Oversee various special projects & assignments within Field Operations; * Create & provide written procedure training for new legislation; * Prepare & provide written input for departmental newsletter; Prepare written correspondence in coordination with the Registrar's office for customer inquiries received via the Governor, Director, Registrar, & Administrator; * Serve as the District contact for information referencing application delivery &/or pilot programs; * Prepare statistical & analytical data reports for Field Operations; * Answer telephone inquiries for other sections within Field Operations as needed; * Perform other related duties as assigned.

2 yrs.

trg.

or 2 yrs.

exp.

in research & analysis & written documentation of findings.

* Or completion of undergraduate core program in business or public administration or related field of study.

* Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Operational and Administrative Support