Technical Support Specialist

Join Vonage and help us innovate cloud communications for businesses worldwide!

Your key responsibilities:

We are looking for a talented Customer Support Specialist to help us deliver an outstanding customer experience. Your primary role will be to focus on ensuring our customers are 100% happy and that their issues and faults are resolved quickly and professionally. We want an individual that is going to come in and make a difference from day one and help us achieve our goal of building the best support team possible.

Logging, prioritization and escalation of support issues and requests

Develop and maintain good working relationships with clients to promote a high level of customer service

Resolution of 1st line support issues and requests via telephone and remote support

Analysis of Network trace information

Manage individual workstreams using Salesforce (CRM)

Shift model of work

What you'll bring:

Excellent communications skills, written and verbal

Very good English, written and verbal

A positive outlook with the ability to be flexible and adaptable

Good interpersonal skills and the ability to deal with users at all levels

Able to operate to time-sensitive deadlines

Management of multiple channels of activity

Able to apply good judgement to diagnose the level of customer need

A positive, confident and client-centric approach to work

Experience within 1st line support (preferable Telecoms)

Good working knowledge of Browsers, Microsoft Word and Excel

Experience we consider a plus:

Proven experience in troubleshooting and fault finding on networks

If we have talents located in Wroclaw with the right mindset and personality, will be considered without previous support experience

How you’ll benefit:

Medical Insurance

Glasses

Life Insurance - Allianz Family

Kafeteria - My Benefit

Ericsson Care Line

Discretionary Time Off (DTO)

Volunteer Time (VTO)

Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.