IT Helpdesk Technician I

Swak BPO Corp. is one of the fastest-growing BPO centers in Clark Freeport Zone. We pride ourselves on doing great work for customers with professionalism, integrity, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire an IT Helpdesk Technician I to join our growing company.

Job Responsibilities:

Serve as the first point of contact for internal an external customers seeking technical assistance; contact can be made by phone or ticket submission via email

Diagnose and investigate techniques to determine the root cause of the customer issue and find the best solution

Troubleshoot technical issues in person, via phone, or by remote screen-sharing session

Escalate ticket issues to another technician or the Help Desk Manager

Effectively communicate both the problem and its solution to the customer

Responsible for all new user onboardings, physical equipment setups, and creation and maintenance of network/infrastructure documentation

May assist with other physical hardware setups including cabling, switches, firewalls, wireless access points, etc.

Job Requirements:

1+ years of experience in customer services, telesales, or other phone-centric job role

Customer-oriented attitude

Passion and has interest and aptitude in IT

Exceptional English written and verbal skills

Experience with Windows 7 and higher

Computer Science degree, and/or CompTIA A+ Certification

An independent learner and self-starter who can work with little or no supervision

Experience with Windows Server 2012 R2 preferred

Working knowledge of basic networking concepts preferred

Familiarity with Active directory preferred

Amenable to work on any shift

Why work with Swak BPO Corp.?

Opportunity to work with international teams and companies

Opportunity in promotions and salary increases

A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost

Free meals prepared and provided by the company to promote a healthy lifestyle

Free shuttle services provided around Angeles City and nearby areas

A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.