IT Helpdesk Technician II

Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire an IT Helpdesk Technician II to join our growing company.

Job Responsibilities:

Work all assigned tickets; complete tickets within SLA

Configure and maintain all physical hardware

Assist in Onboarding and Acquisition projects

Assist Tier 3 - Desktop Engineer with deployment projects

Maintain compliance with applications, operating systems and patch management

Escalate issues to Tier 3 - Desktop Engineer

Maintain ownership of ticket until completed; update and coordinate with clients for resolution

Job Requirements:

Strong customer service skills

Deep understanding and troubleshooting skill of the different kind of applications

Experience with various software, hardware, and internal tools

Ability to follow detailed written and verbal instructions

Ability to accurately proofread numerical and text data

At least 2 years of experience in the same job

Why work with Swak BPO Corp.?

Opportunity to work with international teams and companies

Opportunity in promotions and salary increases

A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost

Free meals prepared and provided by the company to promote a healthy lifestyle

Free shuttle services provided around Angeles City and nearby areas

A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga. Apply now!