Solutions Engineer

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

At F5, our mission is based on the fact that businesses depend on apps.

Our long-standing belief that applications are the most valuable assets of any organization in the digital age has been the foundation of our strategy to become the leader in multi-cloud application services. When you combine F5’s, expertise powering over half of the world’s applications across all types of environments, you have a company that knows how to deliver and secure more applications, and more value, than any company in the industry.

This means that we are able to deliver and protect applications—revenue generating, brand-anchoring applications—from the point at which they are created through to the point when consumers interact with them. In other words, from “code to customer.” This makes the combined forces of F5, absolutely essential to every digital organization in the world, including the world’s largest enterprises, service providers, financial and educational institutions, government entities, and consumer brands.

At F5 we actively build a culture that everyone can be themselves and reach their full potential. As a global business leader, we know diversity drives innovation, makes everything we build better for our customers, and fuels our success. We know the magic ingredient is our differences, when embraced with humility and respect. And because we know this, we believe that top talent is found in a diversity of individual backgrounds, experiences, and perspectives to help us all thrive.

We currently have an opportunity for a talented Solutions Engineer (SE) to join our Qatar team. This is a sales and technical role with focus on customer/partners and is part of the sales organization. The SE’s primary responsibility is to support the sales team with technical skills and provide technical knowledge around F5 solutions to our customers. To be effective, an SE needs to have excellent technical skills and knowledge on both F5 products and the “eco-system” that we work in. Fear not, we do provide training and certification to keep abreast with these critical skills!

The high-level objective is to achieve the allocated sales target and selling relevant F5 solutions and products to our customers business needs, in partnership with the Sales Account Manager. From our customer(s) perspective, the SE is a trusted adviser who proactively learns and understands their technical and business challenges and can propose effective solutions to mitigate their concerns/offer gainful solutions. The F5 SE not only presents the technical features but also business benefits in the Technical Value Proposition.

Primary Responsibilities:

Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.

Global Responsibilities

Provides complex design and systems engineering configurations

Partners with product development and product management to assist with Change Request (CR) and Customer Special Request (CSR) cases

Maintains a high level of technical knowledge of F5 and the relevant industry

Utilize the F5 Sales Strategy and Solution Messaging to identify solutions for customer business objectives

Participate in the development and support of presentations for customers and partners

Clearly articulate technical elements of the F5 value proposition to customers and partners

Maintain knowledge of competitive landscape and share knowledge with CAT team

Contribute to the creation of case studies, white papers, and media articles for customers and/or partners

Foster a collaborative, team-based environment, sharing best practices and building lasting relationships

Effectively negotiate and pursue conflict resolution

Actively utilize SE tools: SalesForce.com, Idea, EDGE, Mainstreet and other SE readiness programs

Partner with sales team to maintain detailed account profiles including organizational charts, customer products, strategy and technology needs

Understand and effectively utilize F5 organizational resources

Consistently provide world-class customer service during pre-sales, implementation, and post-sales activities

Lead strategic (organizational) opportunities

Well developed SME focus for one technology

Deliver customized product presentations using an advanced solution-based sales approach

Proactively provide consultative support

Create customer documentation for POC

Understand business requirements involved with technical account strategy

Work effectively with Engineering, Product Development, and Technical Support organizations

Solve problems independently and creatively

Perform other related duties as assigned

Channel support activities include:

Support F5 channel partner sales initiatives

Provide channel partners sustainable training on F5 solutions and competitive differentiation

Provide channel partners technical expertise and oversight as required

Proactively provide consultative support

Work in collaboration with Channel and Sales management to establish channel partners and to qualify partner’s ability to sell F5 solutions

Post sales activities include:

Understand and follow escalation process

Partner with the F5 Technical Support and customers/partners to resolve issues

Qualifications

Multiple years of related experience working within Cloud, Security, Application Delivery, Network Infrastructure, DevOps, SaaS, IaaS or PaaS environments.

Strong presentation, communication, account management (pre-sales) skills

Significant experience and a number of years pre-sales / Systems Engineering expertise

BS/BA or equivalent work experience

F5 core product experience or relevant experience in key competitor offerings required

In-depth industry knowledge and understanding of F5 technologies, solutions and product offerings strongly preferred

Advanced written and oral communication skills

First class presentation skills

Effective written and oral communication skills

Experience with MS office suite or Works

Fluent verbal and writing skills in Arabic and English

Physical Demands and Work Environment

The role is hybrid based between Doha office / home office

While we encourage remote/virtual meetings, the nature of the role requires travel

This is a self-driven role, so career growth and development are available at every stage of your career

The position reports to the Gulf SE Manager based in Dubai, UAE

Competitive pay, family friendly benefits, and cool perks

F5 is an equal opportunity employer and welcomes diversity in the workplace.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting .

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