Site Support Specialist

We are seeking a proactive and technically skilled Level 2 IT Support Specialist to provide comprehensive support to both onsite and virtual users. This role will serve as the primary point of contact for all Audio-Visual (AV) systems, including meeting rooms, auditorium setups, hallway displays, and other AV infrastructure. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and a customer-first mindset.

Key Responsibilities

Provide Level 2 technical support to onsite and remote users, resolving hardware, software, and connectivity issues.

Manage and maintain AV equipment across meeting rooms, auditoriums, hallway TVs, and collaborative spaces.

Set up, test, and troubleshoot AV systems for meetings, presentations, and events.

Collaborate with vendors and internal teams to ensure AV systems are functioning optimally.

Monitor and respond to support tickets, ensuring timely resolution and user satisfaction.

Document technical issues, resolutions, and AV setup procedures for knowledge base and training purposes.

Assist with onboarding and offboarding processes, including device setup and configuration.

Support video conferencing platforms (e.g., Zoom, Teams, Webex) and ensure seamless user experience.

Participate in IT projects and initiatives related to AV upgrades, system integrations, and infrastructure improvements.

Maintain inventory of AV and IT equipment, ensuring proper asset tracking and lifecycle management.