Salesforce Business Analyst (f/m/d)

For our European Location in Offenbach am Main (Frankfurt am Main) we are looking for a:

Salesforce Business Analyst (f/m/d)

As a Salesforce Business Analyst (f/m/d) you will be part of the Digital CRM Section. You will support the automotive sales process by delivering success through customer business analysis.

Key Responsibilities:

Requirements Analysis: Collaborating with product owners and documenting requirements based on those objectives

Business Process Modeling: Modeling automotive Sales/CRM processes, documenting current and future states to identify improvement opportunities and optimization

Functional Design: Developing and documenting functional specifications for the systems and solutions required for the project

Stakeholder Communication: Maintaining effective communication with all stakeholders and reporting on the project's progress

Education and Training: Planning and providing user education and training on automotive processes or new systems

Requirements:

Bachelor of information technology degree/Business Administration or comparable qualification

3-4 year of experience in a similar role in the automotive industry

In-depth knowledge of the automotive industry, including market trends, sales/CRM journey, supply chain processes is crucial for making informed recommendations

Strong background with Salesforce - Primarily with Automotive Cloud experience, Sales and Service Cloud as secondary skill

Strong analytical skills to assess complex problems, identify patterns, and make data-driven decisions

Effective communication skills to interact with diverse stakeholders, from developers and product owners to business leaders. Clear and concise communication to help convey insights and requirements

Experienced with requirement gathering, documenting, and managing

Strong documentation skills to keep detailed records of project requirements, processes, and outcomes

Offer & Benefits:

Flexible working time and a hybrid working model.

Work in an international team and versatile environment

Varied tasks with exciting and challenging IT projects

Function-specific, personal, and technology training

Attractive salary and excellent compensation and benefits package, including free lunch (as lunch vouchers or in the canteen), a free monthly ticket for public transportation and Gympass to support your wellbeing.

Relocation support

About us

Hyundai AutoEver Europe GmbH (HAEE) is a fully-owned subsidiary of the Hyundai & KIA Motor Group with its Headquarters in Seoul (South Korea). HAEE has its European Headquarters in Germany and affiliates in Slovakia and the Czech Republic.

We provide IT services that support the innovation and the IT competitiveness of the Hyundai and KIA Motors companies in various European countries, in areas like sales and manufacturing system development, implementation, and operation.

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