Temporary Part Time Program Assistant

The Region of Durham is committed to employment equity and is actively implementing measures to build and sustain an inclusive, barrier-free workplace that is reflective of the diverse residents it serves. We welcome applications from Indigenous Peoples, people from racialized communities, women, persons who live with disabilities, people from 2SLGBTQI+ communities and people with diverse identities.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodation will be provided throughout the recruitment process to applicants who live with disabilities.

Location

This position is located at 4040 Anderson Street in Whitby, Ontario. Please note there is no option for teleworking.

Program Assistant - RDPS

The Region of Durham Paramedic Services (RDPS) seeks a candidate to provide operational administration scheduling support to ensure appropriate staffing levels per the operating budget for a 24-hour emergency service provider. Reporting to the Manager/Commander, Operations Support, the incumbent will:

- Schedule paramedics based on legislative, policy and operational requirements utilizing electronic scheduling software and ensure appropriate staffing levels within scheduling software to maintain 24-hour coverage of staffed emergency vehicles

- Ensure timely and accurate input of documentation and program-specific data

- Create, maintain and update confidential scheduling-related files to ensure all documentation is accurately completed, organized, secure and readily accessible

- Follow up on documentation and data discrepancies as they arise

- Promote timely and effective customer service by responding to internal and external inquiries from staff and management team members in a prompt and efficient manner

- Prepare and distribute program-specific reports and correspondence

- Maintain confidentiality of all personal and personal health information per legislative and policy requirements

- Provide administrative support in the delivery of Paramedic Services programs

- Teach and provide updated education, development and training, which enables staff to develop current knowledge and understanding of scheduling related policies and procedures

The successful applicant must possess:

- A post-secondary certificate program of over one year and up to two years in Office Administration or equivalent that includes Accounting, Communication for Office Professionals and Computerized Document Production

- Demonstrated intermediate-level proficiency in MS Office applications including Word, Excel, PowerPoint and Outlook

- Previous related experience in an administrative capacity in a customer-focused setting

- Knowledge and proficiency in the use of electronic scheduling and time management software

- Knowledge of HCM - Employee Time Balances and time reporting codes as they relate to scheduling

- Familiarity with RDPS policies and procedures and the CUPE 1764 Collective Agreement relating to scheduling

- The ability to apply superior organizational and multitasking skills along with excellent attention to detail

- The ability to act with tact and diplomacy while dealing with confidential information

- Exceptional interpersonal and communication skills (verbal and written)

- A demonstrated ability to contribute to inclusive team dynamics, using practical time management skills to problem solve and multitask

- Capability to work independently to meet specified timelines in a flexible and dynamic detail-oriented work environment

The Region of Durham Paramedic Services is a 24/7 operation that requires scheduling beyond regular business hours, and this position is a rotational shift assignment. The successful applicant will be assigned to a shift schedule that will consist of a ten (10 or 8) hour shift spread over eleven (11 or 8.5) hours, not exceeding 140 hours per 4 week period. Assigned shifts fall between 7 am and 11 pm, with the potential of shifts past 11pm.

CUPE 1764 Salary Grade 4

This position is with Salary Grade 4 and will be paid at the following hourly rates:

- Start: $36.68 - Six Month: $38.71 - Job: $40.75

Conditions of Employment

All applicants are expected to comply with the Region of Durham's Code of Ethics and Code of Conduct Policies throughout the recruitment process. Proof of education, qualifications and any other job bona fide requirements will be required prior to start date.

External Application Process

Come find a home where exciting and rewarding careers are balanced with your lifestyle. We thank all applicants; however, only those being considered will be contacted. Please apply online no later than midnight (Eastern Standard Time) on the closing date indicated on the Job Posting.

The Region of Durham is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. If contacted for an employment opportunity and you require accommodation, or if this information is required in an accessible format, please contact us at: and a Recruiter will provide appropriate assistance pursuant to the Region’s Accommodation and Accessibility policies. Please note that resumes should not be sent to .

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