Deputy General Manager

Deputy General Manager - Clapham Picturehouse

Salary - £35,000 p/a

Contract Hours - 40 hours p/w

Job Title

Deputy General Manager

Direct Report To

General Manager

Responsible For

Duty Managers and any other manager as assigned

Job Purpose

To support the General Manager's overall responsibility for the day to day management of the cinema and to work with the General Manager to provide leadership to maximise the business' growth and profitability at that cinema. Support succession at all levels and development of the team. To manage operational shifts at the cinema, ensuring a regular presence at key business times. Deputise for the General Manager when they are absent.

Main Duties

As Per Duty Manager Job Description Plus

Deputise for the General Manager

Working in partnership with the General Manager, responsible for all recruitment, development and management of the cinema team

Complete ad-hoc project work as required

Perform the role of Duty Manager on a regular basis

People - You Will

Ensure regular rotation of responsibilities in your management and supervisor team

Create an environment where high performance can be developed and maximised

Implement, deliver and achieve the business objectives through effective communication and management of your team

Oversee recruitment, training, development and performance at all levels

Hold regular team meetings with all cinema employees to ensure that the team is engaged, has a clear understanding of the vision and understands key communications

Customer - You Will

Consistently strive to improve the customer experience in your cinema

Empower teams to resolve any customer queries and give support, where required

Engage with customers by being visible and responding to their needs by maintaining a floor presence at key business times

Ensure the highest levels of on-screen presentation are maintained at all times

Operational Excellence - You Will

Deliver high levels of operational excellence to drive an improved customer experience

Key focus on ensuring film programming and staff scheduling is optimised to maximise all business opportunities

Ensure the Health & Safety and well-being of all staff and customers meets business standards

Ensure all business policies and procedures are followed to expected business standards

Finance - You Will

Maximise all revenue opportunities and report back on P&L lines

Deliver budgeted cost lines

Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you.

Person Specification

Essential

Attributes and Experience:

Managing performance and setting expectations with managers, supervisors and customer service assistants

Proven track record of delivering operational excellence

Customer facing experience, in particular in a cinema/food/drink service environment

IT literate

Available to work at key business times ie. evenings and weekends

Flexible on location (able to travel a reasonable distance)

Proven experience of coaching and managing a team

Desirable

Local marketing experience

Significant knowledge of Audio Visual presentation

P&L management

DPS licence holder

Experience of managing building maintenance

Experience of managing private hires / events

An interest and knowledge of film and Picturehouse's programming strands

Note: This job description reflects the present requirements of this post. As duties and responsibilities change and develop the job description will be received and is therefore subject to amendment.

LNKD1_UKTJ

Full-time