IT Technician

Job Description

We are looking for a technical support specialist that is available to do on-site work as well as remote helpdesk. Experience working with a MSP is preferred. We need someone who can diagnose our customers issues from root cause to solution and document cases. We need a team player that can communicate well with peers as well as offering great Customer Service whether it is in person or remote.

Business Hours: Monday through Friday; 8:00 AM to 5:00 PM

We offer project hours pay for any work completed outside of the specified time frame of your shift.

On - call One weekend in rotation with all tech support specialists from 1030am - 4pm.

Responsibilities:

Provide technical assistance with computer hardware and software

Resolve issues for clients via phone, in person, or electronically

Recommend hardware and software improvements

Track customer issues and resolutions via Ticketing System

Qualifications:

Previous experience in IT, customer service, or other related fields

Ability to build rapport with clients

Strong troubleshooting and critical thinking skills

Positive and professional demeanor

Experience with remote tools

Benefits

We do offer Healthcare coverage completely covered for the individual after 90 days.

We provide $25 compensation for your cell phone per month as you will be required to use it for the job.

Eligible to participate in 401K Retirement Plan with employer match up to 4% after 30 days

Company Description

Local managed services provider. All service offerings are supported by our business hours Help Desk.

Full-time

Hybrid remote