Customer Service Representative

Are you a customer orientated, hands-on worker with a sharp attention to detail, ability to work in a fast-paced environment, and the ability to provide outstanding customer service? Fulcrum Lifting, LLC is looking for a Full-Time Customer Service Representative. The successful candidate must speak with customers to receive and input orders while assuring that pricing and product selection is accurate. The individual will work with customers, sales, and production to provide outstanding customer service.

Fulcrum Lifting is a family owned, full-service rigging shop that fabricates, distributes, services and inspects rigging equipment. The company has thrived for over 40 years and has been successful due to the strong commitment to quality customer care which will be reflected in this role. Over half of our employees have been with the company for over 5 years. You will serve as a representative of the company, responding quickly to customer and company needs.

Job Responsibilities:

Receive orders from customers via counter sales and/or inbound telephone or email

Compose and edit sales orders, assuring accuracy of all fields and showing pertinent information

Look up pricing information and forward the information to the appropriate Sales Representative

Assist in the maintenance of Fulcrum Lifting's inventory

Forward completed orders to the Shop Foreman

Coordinate material requirements with Purchasing

Required to stay abreast on product information/developments

Assist Fabrication Department in prioritizing workload and delivery of product

Report any complaints or problems to your immediate supervisor

Other task and responsibilities based on business needs.

Requirements:

High School Diploma or equivalent

Experience with customer service for industrial sales

Strong attention to detail

Ability to work with customers.

Computer knowledge – Microsoft Office - Excel, Word, Outlook

Strong verbal and written skills

Must be able to multi-task and meet conflicting customer demands regularly.

Must be dependable and reliable.

Benefits:

Competitive salary and company-based incentives

Comprehensive health benefits package

401(k) retirement plan with employer contribution

Paid time off and holidays