Ombudsman Quality Coordinator

About the Role: In this role, you will: * Coordinate the quality program operations of Ohio's regional long-term care ombudsman programs.

* Develop, implement, and monitor policies, plans, and quality performance standards for regional programs.

* Conduct quality reviews of Ombudsman initiatives and operations, including complaint handling, advocacy, facility presence, and volunteer management.

* Analyze data to inform policies, procedures, and quality improvement strategies for Ombudsman Core Practices.

* Prepare reports, draft action plans, and make recommendations to leadership based on program performance and outcomes.

* Support the Designation Services Review (DSR) process and collaborate with state staff to ensure consistent quality standards statewide.

* Develop tools and resources to evaluate program engagement, training effectiveness, operational efficiency, and consumer satisfaction.

* Deliver and present training on quality improvement at certification programs and continuing education events.

* Assist with data quality initiatives, system improvements, and alignment with federal and state best practices.

For more in-depth job duties, please click here to view the position description.

Completion of undergraduate core program in social or behavioral science or pre-medicine; 24 mos.

exp.

in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider; 6 mos.

exp.

in management; 12 mos.

exp.

in supervisory principles/techniques.

* Or completion of graduate core program in social or behavioral science or medicine-related field; 18 mos.

exp.

in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider; 6 mos.

exp.

in management; 12 mos.

exp.

in supervisory principles/techniques.

* Or equivalent of Minimum Class Qualifications for Employment noted above.

Job Skills: Human Services