Collections Supervisor

The Ohio Attorney General's Office is currently seeking candidates with a passion for public service to fill a Collections Supervisor position in our Collections Enforcement Section.

These positions will work a hybrid in-person/remote schedule.

There may be changes to this schedule based on training and operational needs.

The position will be headquartered at any of our offices around Ohio: Columbus, Cincinnati, Cleveland, Toledo, or Boardman.

The successful candidates will perform the following supervisory duties while fostering a team environment, which include, but are not limited to: * Supervises and trains assigned staff.

* Conducts staff meetings.

* Performs monthly phone monitoring and reviews.

* Assists team members with difficult callers and/or accounts.

* Monitors team workflow and assists in work distribution.

* Establishes work procedures and employee performance goals.

* Evaluates record keeping policies and procedures and makes recommendations for improvements.

* Prepares records and reports.

* Works with Information Technology Services (ITS) to troubleshoot issues with business tools.

* Handles sensitive contact with the public.

* Handles varied public relations duties.

* Performs other duties as assigned.

Completion of Associate's degree in Business, Accounting, or related area or equivalent work experience; Previous supervisory or Team Lead experience; Proficient with Microsoft applications (e.g., Excel, Word and PowerPoint). Preferred Qualifications: Previous experience in a call center environment; Previous experience with reporting; Previous experience in a collections or legal environment.

Job skills: customer service, attention to detail, leading others, teamwork, verbal communication, and written communication