Connectivity Coordinator

Duties and Responsibilities

• Activate hotels on the OTA sites, including communication with the hotel and our OTA partners, completing required spreadsheets/paperwork, and tracking progress

• Load promotions received from Revenue Managers in a timely manner; follow-up to ensure proper loading and display

• Update room types and/or rates for hotels on the OTA sites

• Work with OTA partners to investigate and correct any issues related to rates or availability on the OTA sites

• Maintain detailed logs of promotions, activations, and all department procedures

• Ensure integrity of all data entered, with close attention to detail

• Support revenue management and operations departments in efforts to maximize bookings across all channels

• Research commission inquiries and respond to travel agencies in a timely manner

• Other duties as assigned

Qualifications

• Associates degree or equivalent work experience required

• Basic knowledge of Microsoft Office (Word, Excel), proficient knowledge of Outlook (organizing emails across multiple boxes and archiving), and experience using the Internet to research and collect information required

• Must have an acute attention to detail, ability to learn quickly, excellent organization and time-management skills, and ability to execute on overlapping multi-step processes

• Must be able to work under pressure, keep current on a multitude of programs/policies, and multi-task with the flexibility to switch focuses as necessary to meet urgent deadlines

• Must be self-motivated and able to work independently

• Excellent verbal and written communication skills required

• Experience in hospitality or travel industry preferred