Credit National Accounts Specialist

Duties and Responsibilities

Prepare invoices for direct bill accounts promptly and accurately with required supporting documentation.

Work with property management to ensure supporting documentation is received correctly and legible, and charges are processed correctly.

Generate and mail invoices per the scheduled weekly cycle.

Post payments received to accounts daily, and perform payment application process accurately based on customer remittances.

Research and follow up on any payments that are over/short of the invoice amount.

Respond promptly and professionally to all internal and external customer inquiries and account disputes and provide backup documentation.

Monitor and maintain customer accounts, collection activities, and payment negotiation

Make collection calls to inquire on the payment of invoices or deductions

Negotiate and follow up on payment arrangements

Communicate with Sales and other internal team members.

Extensive telephone customer contact

Record precise, timely, and accurate information regarding collection efforts

Utilize key portfolio measurements such as DSO, % current, and A/R >60 days past due to manage priorities

Qualifications

Associate's degree preferred, High School diploma or GED required

2-3 years of Commercial Collections or related experience preferred

Proficient computer skills focusing on MS Windows and Excel

Strong attention to detail and problem-solving skills strongly preferred

Must have strong verbal and written communication skills with excellent grammar

Experience with Oracle Financial Systems preferred but not required

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.