Safe at Home Assistant/Liaison

POSITION SUMMARY The Safe at Home Assistant and Liaison plays a vital role in implementing and maintaining the Safe at Home program within the Ohio Secretary of State's office by performing the program's administrative functions and primarily executing outreach activities.

The Assistant/Liaison will work closely with the Safe at Home Administrator to ensure the program operates reliably, everyone eligible for the program is aware of how they can join, and participants receive the highest degree of service Ohio can provide.

ESSENTIAL DUTIES AND RESPONSIBILITIES Participant Support * Serve as the primary point of contact for program participants, offering information and assistance with enrollment, address updates, and inquiries.

* Maintain confidentiality and sensitivity when handling participant information and communications.

* Respond to general inquiries from application assistants, participants, and the public over the phone and via email, escalating matters to the Safe at Home Administrator when necessary.

Application Management * Inspect and process applications, updates, renewals, and cancellations for participants and application assistants.

* Manage the participant roster, including sending renewal reminders and preparing files for cancellation in accordance with office policies.

* Sort, repackage, and forward mail to participants, as well as manage return mail processes.

Outreach and Training * Conduct outreach activities at least three days a week to raise awareness of the Safe at Home program among eligible individuals and potential ally organizations.

* Collaborate with the Safe at Home Administrator to develop and deliver training on program requirements and best practices for stakeholders.

* Assist in developing, managing, and presenting training programs for application assistants.

Compliance and Reporting * Stay informed about relevant laws, regulations, and resources related to domestic violence, human trafficking, and sexual violence to ensure accurate information dissemination.

* Prepare reports, presentations, and materials to support program evaluation and improvement efforts.

* Provide input into policy and legislation related to the program.

Additional Responsibilities * Participate in partner association meetings, events, and conferences.

* Assist in resolving issues or discrepancies related to program operations or participant services.

* Travel frequently, potentially requiring overnight stays.

* Perform other duties as assigned.

MINIMUM QUALIFICATIONS Education * Preferred: Associate's degree in social work, public administration, criminal justice or a related field.

Experience * Required: o Excellent client-facing communication skills.

o Excellent written and verbal communication skills.

o Solid organizational skills, including excellent attention to detail.

o Twenty-four months' experience with the Microsoft Office suite.

o Ability to work independently and collaboratively in a fast-paced environment.

* Preferred: o Six months' experience with Microsoft Teams.

o Twenty-four months of professional experience serving survivors of domestic violence, human trafficking, sexual assault, or stalking.

o Knowledge of crime victim protection and confidentiality laws.

o Knowledge of confidentiality laws and protocols applicable to handling sensitive information.

o Twelve months of professional public speaking, including training and presentations to various audiences.

o Some experience in election administration.

Knowledge, Skills & Abilities * Establish and maintain interpersonal relationships.

* Follow SOS policies and procedures, as well as applicable state and federal laws.

* Interpret and follow a variety of instructions in written, oral, or picture format.

* Keen attention to detail, accuracy in work and organization skills.

* The ability to enter, maintain, and run reports off information in a database.

* Handle sensitive and confidential inquiries from employees and participants.

Technology * Personal computer, Microsoft Office 365 - Word, Excel, PowerPoint, Outlook