Call Center Customer Service

Call Center Customer Service

RC Willey is seeking a dedicated, friendly, and enthusiastic full-time Call Center Customer Service Associate to join our team at the Roseville Distribution Center. This on-site position is ideal for a motivated, hardworking individual who is career-minded and ready to provide exceptional customer support.

Starting Pay: $18 hourly ($17.25 per hour + $.75 shift differential

Shift: Mon.-Sat. 10:30am - 7:15pm. Off Sundays and one other day during the week.

Ready to Join the Team? RC Willey offers comprehensive, and exceptional benefits designed to keep you and your family healthy, including:

Paid Time Off, start accruing from day one

Medical, dental and vision insurance

7 paid holidays - plus, we're closed every Sunday

Generous employee discounts on merchandise

Associate referral program

Life insurance

401(k) with company match to build your financial future

Wellness incentives

Annual profit-sharing incentive

Career growth opportunities

Tuition Reimbursement for continued learning

A fun and supportive work environment - be part of a team that values collaboration, recognition, and a great workplace culture

And more!

Key Responsibilities

Respond to customer calls regarding orders, deliveries, service issues, and general inquiries with professionalism and accuracy.

Provide phone support to internal departments, including Delivery, Customer Service, and Store teams, to ensure smooth coordination.

Follow up on customer issues and service requests promptly, ensuring high levels of satisfaction and clear communication.

Maintain accurate records of interactions and perform additional duties as assigned to support team operations.

All other duties as assigned.

Skills and Qualifications

Must be at least 18 years old

Strong communication and customer service skills

Able to multitask, stay organized, and work independently

Basic computer and typing skills

Call center or customer service experience preferred

To help keep our associates and customers safe, we perform a criminal background check and a pre-employment drug screen.

Pay Range: $18 per hour