OM Bank - Senior Business and Payment Specialist: Card

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Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

At OM Bank, we strive to attract great people who are passionate about coming together for a higher purpose- building something unique and aspirational, always aiming to be the best they can be. We are rooted in our purpose of inspiring and enabling our customers to grow and sustain their prosperity.

Senior Business and Technical Specialist within the multi-disciplinary Card and Payment Business Team.

This includes management, technical and operational support for Mastercard, 10x and Paymentology service partners and driving digital payments solutions for card.

KEY RESULT AREAS

Provide second in line managerial and technical support in the Card business and project implementation team and squad

Have deep understanding of digital payments horizon

Be very well informed on new digital payment solutions and their implementation journeys

Proven success in driving digital payments projects from development to implementation

Show strategic relevance of solutions in meeting the bank’s customer strategy

Partner with the Head of Card to drive the Mastercard and Paymentology relationship to meet bank’s short and long term goals

Partner with Head of Card in product and team planning for long term and short

Be involved in managing team performance

Provide input to billing and budget conversations

Show understanding of the fraud landscape and how it pertains to card

Manage relationship with internal stakeholders that touches card and the payments eco-system

Represent the bank in relevant Card PCHs and protect the bank’s interests

Represent the bank in various SARB engagements

Contribute to collating and representing the bank’s opinion and long term interests on SARB industry papers

Be a reliable stakeholder in driving and managing the relationship with Mastercard, Paymentology and 10x to ensure delivery of projects and conclusion of incidents

Provide insight to Business Analysts to formulate Business requirements for projects

Drive prioritisation of projects in the roadmap

Manage relationship with external suppliers

Provide the second line team with support to resolve customer queries for card transactions where needed

Be first in line for the escalation of unresolved card incidents

Card related processing exceptions and disputes

Provide insight for new enhancements with the aim of continuously improving and automating processes (incl. SOPs, UAT testing and post deployment checks)

Review and understand daily and monthly management reports for card transactions

Show ability to understand trends in customer transaction data and ability to present data insights to senior colleagues

Participation in all internal and external audit reviews

Ensure all operational processes and execution are compliant with industry regulations

ROLE REQUIREMENTS

Tertiary education in the technical or business arena.

Minimum 10 years’ work experience in card and business operational related roles

A strong understanding of the technology and commercials that support Card

Comprehensive knowledge of card payment systems

Working operational experience with Mastercard and/or Paymentology - Advantageous

We are looking for a smart, energetic, highly experienced and dynamic achiever who takes initiative and ownership, and who thrives on constant challenges and high-speed change. Demonstrate the ability to drive a diverse team and colleagues for performance. Be a collaborative and helpful team player

Knowledge and Skills

Knowledge and experience of the payments industry, schemes and regulations and more specifically, the National Payment System (NPS)

Strong understanding of the movement of data in a card transaction

Strong understanding of the 4 party model

Strong understanding of the Mastercard position in the region

Understanding of PASA and PCH framework

Computer literacy, Microsoft office: Outlook, PowerPoint, MSWord, MS Excel and MS Teams

Financial and accounting knowledge – understanding basic financial accounting and financial principles

Personal Attributes

Independent self-starter who also works well in a team-environment

Advanced written and verbal communication skills, able to translate payment concepts into general business concepts.

Demonstrate Intense Customer/Seller Focus and Highest level of Integrity, Intellectual Honesty and Strong Work Ethic.

Be Sharp, Analytical and thoughtful.

High Attention to Detail and proven ability to manage multiple Competing priorities \simultaneously.

Should be able to work in flexible environment and setup for hybrid working.

Excellent written, oral communication and presentation skills and the ability to express thoughts logically. Demonstrated active listening skills, highly consultative and solutions oriented.

Flexible and an ability to deal with ambiguity and continuous change

Detailed and precision orientated to ensure financial processes are sufficiently robust and executed in line with compliance and risk requirements

Be able to anticipate obstacles and work to their resolution

Skills

Action Planning, Backlog Management, Change Management, Data Compilation, Executing Plans, Legal Practices, Occupational Safety and Health, Oral Communications, Organizational Design, Policies & Procedures, Professional Presentation, Project Budget Management, Project Delivery Management, Readiness Assessments

Competencies

Builds Effective Teams

Communicates Effectively

Customer Focus

Directs Work

Drives Engagement

Drives Results

Ensures Accountability

Financial Acumen

Education

Bachelors Degree (B)

Closing Date

13 October 2025, 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!

JR-69131