Talent Pool: Contract Manager

Job Summary

Ensure that all sites and personnel are run as productively and efficiently as possible. Ensure maximum recycling extraction to assist with profits. Act as the contact person between the clients, head office and the Operations department to ensure client satisfaction. Ensure that all administration responsibilities, policies and procedures are implemented according to the code of good practice.

Responsibilities

Operational management

Planning of personnel for each site in order to meet SLA requirements and financial targets

Recruitment and appointment of personnel as per the company policies and procedures

Plan equipment and lay-out on site, as per the SLA agreement for the sites

Ensure that all sites have the correct stock, consumables and that the equipment is in good condition

To be well informed regarding the agreed SLA of each client and site

Oversee and ensure that all sites are clean, productive and operationalTransport

Planning of cage and bin collections to adhere to site requirements

Liaise with the Transport Controller and service providers regarding the collection of recyclables

Collect and deliver service delivery notes to the finance department

Report any problems to the Operations Manager

Client relations

Liaise with clients to ensure customer satisfaction

Maintain effective operations, productivity and efficiency, to ensure profitability on sites

Meet with clients to address previous / new issues, provide feedback on improvements and reporting on aspects of interest

Provide written communication / feedback to the Operations Manager regarding client relationshipsPersonnel management

Induction and training of all staff as per the company policy and procedure

Responsible for the appointment of staff, to adhere to the clients SLA

Ensure that staff adhere to the company rules and regulations regarding resignations

Ensure all staff members are working according to the Code of Conduct and as efficiently and productively as possible

Set up meetings with staff and HR, when a staff member needs help or performance management

Address staff grievances as per the grievance policy of the company

Disciplinary action: execute the disciplinary process as per the company disciplinary policy and procedure

Weekly update of Secure Office payroll with working hours / days, absenteeism and leave, (in preparation for payroll) and ensure that all numbers are accurateAdministration responsibility

Daily reports on:

Absenteeism (complete the Secure Office attendance register) / concerns / relieve staff / IODs / damages / non-collections / complaints

Weekly reports on:

Site visits / staff leave forms / IODs / operational feedback

Monthly reports on:

Site profitability sheets

Site register capturing / verification of all data as required for the completion of the profit and loss cost report

Month-end payroll duties:

Appointment and resignation reports

Ensure the site data is captured correctly by staff members and deliver the slips to the data departmentSHEQ responsibilities

Ensure that all staff has the correct PPE

Ensue that staff is trained on the OHS regulations

Ensure that each site SHEQ files are complete, updated and on site

Ensure that all staff has been trained on site, where dangerous equipment is usedRequirements

Minimum Grade 12 (tertiary qualification is advantageous)

5 years working experience

Experience in the waste management or recycling industry

Valid drivers license

Computer literate

Passion for working with people

Desire to serve customer needs, do what is best for the team and to treat all employees with respect and dignity

Strong communication ability in English; knowledge of additional languages is advantageous

Ability to work independently while remaining true to company policies and procedures

Sales and negotiation ability

Operational skill: establishing and managing operations at various client sites

A willingness to, at times, work on holidays / weekends / evenings if operations require itEmployment will be implemented in accordance with the Employment Equity Act.

Only Applicants being considered for the role will be contacted.

Closing date: 17th October 2025

Should you wish to apply, please follow the online application process