Front Desk & Facilities Coordinator

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary

The role will be highly varied, challenging and diverse. Ideal requirements include a professional and personable individual who and has exceptional organisational and communication skills.

The ideal candidate will have proven ability at successfully managing a variety of tasks and processes, whilst always ensuring all aspects of the role are delivered to the very highest standard. Working on reception, you will need to demonstrate your ability to be both proactive and insightful. The role will also require you to interact with our in-house facilities team and the building facilities team to ensure that the facilities are kept in excellent condition

What you will do

Greet visitors professionally and identify their needs

Answer reception calls and direct messages across CDW

Train temporary cover when required

Ensure consistent application of reception processes across offices

Monitor and maintain shared mailboxes

Sort and distribute incoming mail and deliveries; prepare outgoing mail and collections

Manage visitor access, including issuing passes and logging entries

Maintain a tidy and organised reception and office environment

Manage meeting room bookings and ensure rooms are set up daily

Organise client refreshments and process orders via Navision

Capture staff photos for ID or internal use

Maintain access tokens, lockers, and desk booking systems

Order stationery, catering, and office supplies

Log facilities incidents with internal or building teams

Direct external contractors and building facilities teams as needed

Distribute internal communications (e.g. meetings, lost property)

Process PREQs and invoices for reception and facilities

Serve as trained fire warden and first aider

Undertake additional duties as assigned by the leadership team

What is expected of you

Minimum basic requirements

Previous experience in reception or customer facing role

Strong Microsoft Office skills, eg. Teams, Word, Excel, Outlook

Respond to 95% of visitor and caller enquiries within one working day.

Maintain 100% accuracy in visitor logs and access control records.

Ensure reception area is presentable and operational throughout business hours.

Support meeting room bookings with zero scheduling conflicts.

Handle mail and deliveries with same-day turnaround and full accuracy.

Receive positive feedback from staff and visitors at least once per quarter.

Escalate unresolved issues within two hours of identification.

Effectively manage New Starer and Leaver processes

Preferred skills, experience, and qualities needed

Excellent organisational and time management skills

Strong written and verbal communication

Professional and courteous attitude

Effective interpersonal skills

Ability to work under pressure and adapt to changing priorities

Confident multitasker with attention to detail

Collaborative team player

Self-motivated with a proactive mindset

Positive, can-do attitude

Ability to build strong working relationships

Takes ownership and delivers results

Maintains confidentiality and exercises discretion

Prioritises workload effectively based on urgency and importance

Executes administrative tasks with precision and consistency

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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