Police Support Services Clerk

Employment Opportunity

The Hilliard Division of Police is seeking a problem solver who enjoys working in a fast-paced environment. This position requires multitasking while assisting the public and officers. The successful candidate must be able to communicate effectively, be self-motivated, detail-oriented, confident, and tech-savvy.

Support Services is a 24-hour operation, serving the City of Hilliard Police Officers. The division has three shifts for coverage. These shifts are bid on every year by seniority.

This position falls under the FOP/ OLC union contract. The starting hourly pay for this position is $24.29. Below is the outline of our current wage structure as outlined in the City’s contract with the Fraternal Order of Police, Ohio Labor Council (January 1, 2024- December 31, 2026). This contract is renegotiated every three years.

Starting hourly wage: $24.29/ hourly $50,523.20/ annually

Step 1 (After 12 months of service): $25.72/ hourly $53,497.60/ annually

Step 2 (After 12 months of service in Step 1): $27.65/ hourly $57,512.00/ annually

Step 3 (After 12 months of service in Step 2): $31.19/hourly $64,875.20/ annually

Essential Functions of Work

(May not include all duties performed.)

Consistently models the Agency’s established core values: Professionalism, Integrity, Cooperation, and Commitment.

Works with the Support Services Supervisor to ensure excellent customer service is delivered to all employees and community members.

Answers the telephone, responds to email, and assists the general public with questions, complaints, and inquiries; takes accurate messages; refers to appropriate department staff when necessary.

Processes a variety of paperwork and forms for the department; performs data entry into the Records Management System; validates information entered into the Records Management System by the Field Operations & Investigations Bureau; makes and maintains case files; processes sealed record orders.

Completes records checks and provides appropriate records when requested.

Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.

Participates in training newly hired Police Support Services Clerks as needed in proper job functions and department protocol.

Operates a variety of specialized law enforcement computer systems; manages databases; communicates with officers and other staff to retrieve necessary information via computer; refers individuals to appropriate agencies using information from the computer systems.

Performs a variety of duties to ensure facility security including monitoring the video surveillance system; report suspicious activity or persons; allow building access for the public; record visitors entering and leaving the facilities; control building access and door security for police personnel.

Utilizes technology such as computers, radio systems, telephones, copiers, and other equipment.

Maintains proficiency in departmental policy, procedures, and regulations.

Processes daily mail including receiving, sorting, and distributing.

Receives monies and issues receipts.

Completes related duties and responsibilities as directed by supervisory personnel.

Typical Qualifications

Two years of responsible clerical and/or customer service experience. Experience with a law enforcement agency is preferred.

High School Diploma or (G.E.D.) equivalent certificate.

Possession of, or ability to obtain, certification as a Notary Public.

Possession of, or ability to obtain, certificate of proficiency in various specialized criminal justice computer applications.

Possession of a valid State of Ohio Driver’s license with an acceptable driving record.

A background free of felony convictions.

Ability to set and adhere to priorities.

Knowledge of principles of filing and record keeping.

Knowledge of proper English usage, spelling, grammar and punctuation.

Must have strong multi-tasking skills and a high level of attention to detail.

Knowledge of computer technology and equipment, to include, but not limited to basic programs such as Microsoft Word, Excel, Office, etc.

Knowledge of basic modern office equipment including computers, copiers, label makers and printers.

Knowledge of basic operations of municipal law enforcement. (May be acquired on the job.)

Ability to learn and apply basic rules of criminal and civil procedures as learned through observation and on the job training.

Ability to learn specialized law enforcement computer software applications.

Ability to learn department procedures and protocol.

Ability to learn pertinent Federal, State and local laws, codes and regulations.

Ability to type 35 words per minute.

Ability to communicate clearly and concisely, both orally and in writing.

Ability to follow directions and to work well as a team member, as well as individually.

Ability to maintain a calm and effective demeanor when dealing with the general public.

Ability to think and act quickly in emergencies.

Ability to establish and maintain effective working relationships with those contacted in the course of work.

Skill in observing situations analytically and objectively and relaying details accurately.

Any combination of education, training and experience, which provides the required advanced knowledge, skills and abilities to perform the essential functions of the job.

Ability to think and act quickly in emergencies.

Ability to establish and maintain effective working relationships with those contacted in the course of work.

Skill in observing situations analytically and objectively and relaying details accurately.

Any combination of education, training and experience, which provides the required advanced knowledge, skills and abilities to perform the essential functions of the job.

Other Requirements:

Regular and punctual attendance is regarded as an essential requirement of this classification.

Be compliant with training directives established by supervisory and management personnel.

Adherence to all applicable Federal and State safety laws, rules, and regulations and City safety policies and procedures.

Physical Requirements:

Must be physically able to operate a motor vehicle.

Must be physically capable of sitting, standing, reaching, twisting, bending, walking, lifting, and kneeling in order to perform the essential job functions.

Must be able to handle stress in emergency situations or exposure to hostile and/or aggressive individuals.

Ability to occasionally lift and/or move up to 30 pounds.

Supplemental Information

The position supports 24/7/365 operations of the Division of Police. The work schedule is 40 hours per week plus overtime. Shift assignment is bid each year and is determined based upon seniority. Applicants must be available to work an alternate work schedule that may include weekends, holidays, and shifts other than the first shift.

Shift Information:

The division has three shifts for coverage. These shifts are bid on every year by seniority.

1st Shift: 7am-3pm

2nd Shift: 3pm- 11pm

3rd Shift: 11pm-7am