Rehoming Team member/Receptionist
Description:
Receptionist/Rehoming Assistant
Holly Hedge Animal Sanctuary are seeking a part time Receptionist who is passionate about animal
welfare to work 30 hours a week to include one day at the weekend.
Applicants must be conversant with Microsoft Word, Excel, CRM systems and have good general
IT skills. Knowledge of animal welfare and re homing preferable, but training will be given to the
right applicant.
Someone with empathy and understanding both with people and animals is essential, as well as
being able to work as part of our dedicated team. The pay rate is currently £11.58 per hour.
Main Responsibilities and Duties
Ensure Vet Checks and Home Checks are dealt with as a priority, and all paperwork is in
order before the animal leaves the Sanctuary.
Scan all adoption paperwork so electronic copies are logged on the database.
Ensure all After Checks have been carried out and documented.
Maintain accurate Database records of Holly Hedge animals, past and present including
outstanding Neutering/Inoculations/Training for adopted animals and arrange for follow up
either in writing, by telephone or a visit.
Add new cats/dogs to website once write up completed by cattery/kennel staff.
Match prospective owners to dogs and cats suitable for their circumstances.
Ensure that all procedures are followed to enable the office to run efficiently and effectively.
Maintain backup of Sanctuary information held on computers.
To communicate and be involved in meetings with animal welfare staff relating to the care
and rehabilitation of Holly Hedge animals, and their re homing.
To build a rapport with volunteers and make them feel welcome and appreciated.
Seek to resolve any complaints from public received, both verbally and in writing.
To be aware of and comply with Health & Safety guidelines.
Bring to Manager’s attention any emergency situation regarding animals needing to come in
urgently, particularly if they were adopted from HH.
Ensure Microchip information is logged correctly.
Ensure Pet Plan Insurance is promoted on adoptions.
Ensure e-mails are answered daily or forwarded to the relevant staff or trustees.
Maintain excellent customer service skills at all times.
OUR AIM IS TO ADVERTISE OUR RESCUES ON THE WEBSITE/SOCIAL MEDIA AS
EXPEDIENTLY AS POSSIBLE LIAISING CLOSELY WITH THE ANIMAL CARE TEAM IN
ORDER TO FIND THE BEST AND MOST SUITABLE FOREVER HOMES. PRIORITISE
HOLLY HEDGE ANIMALS IF ADOPTERS CAN NO LONGER KEEP THEM, VULNERABLE
ANIMALS ON OUR WAITING LIST AND EMERGENCIES - AT ALL TIMES MAINTAINING
EXCELLENT CUSTOMER CARE AND PUBLIC RELATIONS.
Please email your covering letter & CV to
Closing date: 11 th October 2024. We reserve the right to close this job early if we find a suitable candidate
Job Type: Part-time
Benefits:
Free parking
On-site parking
Sick pay
Experience:
IT: 2 years (required)
Customer service: 3 years (required)
Work Location: In person