German Speakers in Malta - Customer Support- Live Chat & Emails

Job Title: German Customer Support Specialist – Malta

Location: Hybrid, Malta

Work Schedule: Full-time (40 hours per week)

Shifts: 7:00 am – 3:30 pm / 3:30 pm – 12:00 am (rotational)

Days off: 2 rotational days

Language Requirements:

C2/Native German

B2 English

Training: Onsite training provided

Role Overview:

We are seeking a German-speaking Customer Support Specialist to join our team in Malta. In this role, you will handle customer support via live chat and email, ensuring a high-quality customer experience. You will also contribute to maintaining a safe and compliant online environment.

Key Responsibilities:

Respond to customer inquiries via live chat and email in a timely and professional manner

Provide clear, accurate, and helpful information to customers

Moderate user-generated content to ensure compliance with company policies

Identify and escalate potential risks such as fraud or policy violations

Document interactions and resolutions accurately

Collaborate with colleagues to continuously improve customer support processes

Requirements:

Native or C2 level in German, with excellent grammar

Minimum B2 level in English

Strong communication skills and attention to detail

Ability to work in hybrid shifts, including evenings and weekends

Additional Notes:

Candidate must provide either a criminal record clearance or two references from previous employers upon arrival in Malta. Without this, the hiring process will be put on hold or ended.

Free company transport is provided with pick-up/drop-off points