WEBTOON Trust & Safety Associate (French and German)

WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms.

As the global leader and pioneer of the mobile webcomic format, WEBTOON Entertainment has transformed comics and visual storytelling for fans and creators.

With its CANVAS UGC platform empowering anyone to become a creator, and a growing roster of superstar WEBTOON Originals creators and series, WEBTOON Entertainment’s passionate fandoms are the new face of pop culture.

WEBTOON Entertainment adaptations are available on Netflix, Prime Video, Crunchyroll, and other screens around the world, and the company’s content partners include Discord, HYBE and DC Comics, among many others.

The Trust & Safety Associate will assist with creator and user operations efforts, including content moderation, appeals, and policy enforcement.

You must be detail-oriented, visual, and self-motivated.

Native-level proficiency in French and German.

Responsibilities

Review and investigate escalated reports and appeals of potential violations of our policies

Conduct objective, fair, thorough, evidence based, unbiased, and timely investigations into reported content

Provide support in resolving issues reported by moderation teams

Respond to incoming user inquiries, complaints, feedback, and reports

Work with other departments to track and resolve bugs and other technical issues

Work with internal and external stakeholders in developing and refining policies to improve creator and reader experience

Keep up-to-date on current events and assist with policy research and analysis

Requirements

Education: B.A./B.S. in related fields

1-2 years experience in trust and safety or community management (must have experience in UGC moderation)

Native-level proficiency in French and German.

Strong proficiency with technology: Experience using Zendesk or other helpdesk software, Airtable, SharePoint, MS Office, etc

Ability to understand and analyze complex cases

Interested in content policy, compliance, and/or internet governance

Must have experience working with multicultural company

Freelance

With approximately 155 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world’s leading webnovel platform--WEBTOON Productions, Studio N, Studio LICO, WEBTOON Unscrolled, LINE MANGA, and eBookJapan, among others. Join us and work with some of the biggest artists, IP, and fandoms in comics! #WEBTOON