Jr. Help Desk IT - Hybrid

Job Description

We are looking for a motivated Help Desk Jr. to join our IT Service Desk team. This role is the first point of contact for users seeking technical support. You’ll deliver excellent customer service, resolve hardware/software issues, and ensure a positive support experience in a fast-paced environment.

Key Responsibilities:

Provide front-line phone, chat, and in-person support to end users.

Diagnose, document, and resolve incidents related to enterprise software, hardware, and infrastructure.

Deliver accurate, empathetic, and professional communication to users.

Escalate unresolved issues as needed while maintaining urgency and professionalism.

Support installations, modifications, diagnostics, and repairs of computer systems and peripherals.

Ensure a positive customer support experience through timely resolution and follow-up.

Qualifications:

High School Diploma or GED required; IT certifications are a plus.

2–5 years of related experience in IT or technical support .

Strong customer service and communication skills.

Ability to troubleshoot complex issues and deliver effective solutions.

Self-motivated, detail-oriented, and able to perform under pressure.

Willing to work variable shifts, including evenings, weekends, and holidays.

Why Join Us?

Comprehensive healthcare (medical, dental, vision).

401(k) retirement savings plan.

Life & insurance.

Employee assistance program and discounts with vendors.

Career growth opportunities in a diverse and collaborative environment.

If you are passionate about solving problems, delivering excellent support, and growing your IT career, we’d love to hear from you!