Desktop Support Engineer - Basildon

We are currently looking for a highly customer-focused and enthusiastic Desktop Support Engineer, with a genuine interest in solving IT issues, to support our client.

The employee will need to work from the office in Basildon.

This is a full-time, position working a 37.5-hour week Monday – Friday. The ideal candidate will be required to have a flexible approach as overtime and on-call duties may be required.

Due to the nature of our client's work the successful candidate will need to be eligible to obtain SC Security Clearance.

The successful candidate should be technically competent, have good communication skills, be ready to learn, & thrive in a fast-paced regulated environment.

The successful candidate will support desktops and connected devices in office areas, as well as support various pieces of infrastructure including network printers, & network hardware & server hardware in a Hands & Eyes manner.

Responsibilities

Working on behalf of DXC Technology.

Providing a wide range of Deskside support to end users in office environments

Work to resolve issues accurately and efficiently, within set targets and in a professional manner

Maintain a dedicated commitment to service quality & customer experience

Take ownership of tickets escalated from the service desk & other teams, handling them appropriately

Work comfortably on your own, or part of a team, identifying and prioritising incidents, requests, & escalations accordingly

Work well within the client environment

Ensure that all activity is accurately documented and recorded in line with ITIL practises

Contribute to the creation and up-keep of Knowledge Base Articles

Be comfortable working in a highly regulated environment, adhering to local and global policies

Work healthily and safely, in accordance with DXC training and policies

Adhere to all IT Asset Management procedures & policies

Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general “IT” tasks

Be prepared to engage with ad-hoc tasks with a best effort and positive attitude

Work comfortably in comms areas, providing ‘Hands and Eyes’ support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams

Be ready and willing to learn new skills and procedures, growing and provide greater support for colleagues and clients

Essential Skills

Ready to learn and face new challenges

Excellent written and verbal communication skills

Ability to work independently and as part of a small team

Ability to work well with global teams

Experience of working in Desktop support role (3yrs+)

Tested software and hardware troubleshooting skills

Experience of supporting all Windows operating systems

Experience of supporting Microsoft Office suites including Office 365

Experiencing working in a highly regulated / ITIL environment, with appropriate service / ticketing systems

Proficiency with Network Infrastructure e.g. switches, routers, APs, patching, network architecture knowledge

Server Hardware support experiencing (racking & providing Hands & Eyes support)

Printer hardware knowledge

Willingness to support essential out of hours work when required

What We Will Do For You

Competitive compensation

Pension scheme

DXC Select – Our comprehensive benefits package (includes private health/medical insurance,, gym membership and more)

Perks at Work (discounts on technology, groceries, travel and more)

DXC incentives (recognition tools, employee lunches, regular social events etc)

Still reading? We’d love to hear from you — apply today.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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