Collections Supervisor

Schedule: Full-time

The Ohio Attorney General's Office is currently seeking candidates with a passion for public service to fill a Collections Supervisor position in our Collections Enforcement Section. These positions will work a hybrid in-person/remote schedule. There may be changes to this schedule based on training and operational needs. The position will be headquartered at any of our offices around Ohio: Columbus, Cincinnati, Cleveland, Toledo, or Boardman.

The successful candidates will perform the following supervisory duties while fostering a team environment, which include, but are not limited to:

-Supervises and trains assigned staff.

-Conducts staff meetings.

-Performs monthly phone monitoring and reviews.

-Assists team members with difficult callers and/or accounts.

-Monitors team workflow and assists in work distribution.

-Establishes work procedures and employee performance goals.

-Evaluates record keeping policies and procedures and makes recommendations for improvements.

-Prepares records and reports.

-Works with Information Technology Services (ITS) to troubleshoot issues with business tools.

-Handles sensitive contact with the public.

-Handles varied public relations duties.

-Performs other duties as assigned.

Completion of Associate's degree in Business, Accounting, or related area or equivalent work experience;

Previous supervisory or Team Lead experience;

Proficient with Microsoft applications (e.g., Excel, Word and PowerPoint).

Preferred Qualifications:

Previous experience in a call center environment;

Previous experience with reporting;

Previous experience in a collections or legal environment.

Job skills: customer service, attention to detail, leading others, teamwork, verbal communication, and written communication