IT Technical Sales Apprentice

Apprentice Sales and Service Assistant

The Opportunity

Our client is recruiting for an Apprentice Sales and Service Assistant to join their team in London.

The Level 3-4 Sales Apprentice apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Position

Job Title:

Apprentice Sales and Service Assistant

Apprenticeship Course:

Level 3 IT Technical Sales

Level 4 Sales Executive

Apprenticeship Duration:

Level 3 - 13 months + EPA

Level 4 – 18 months + EPA

Location:

London

Working Hours:

Monday to Friday 9am-5:30pm

Salary:

£15,000 - £20,000 depending on experience

Job Description

The primary role of the Sales and Service assistant:

To provide support and service as detailed below. The applicant must have a strong attention to detail and be thorough in following through with all processes, getting confirmation that the internal team and customers are satisfied, and all their expectations have been met.

The Sales and Service assistant’s role will include the following duties:

· Keeping customer records up to date and organized on the CRM.

· Preparing customer-facing documents such as proposals, marketing material, and contracts.

· Keeping in touch with the sales team and updating them when clients are due to have a meeting or renewal.

· Troubleshooting and reaching out to network teams for additional support when required.

· Supporting the service team with any Ad-Hoc tasks when required.

· Client visits, if required, to help with any tech issues they may need support with.

Profile

This is a very demanding role, please do not apply if you don’t have the relevant experience.

· GCSE’s (English and Math’s – decent grade).

· Experience in sales/marketing and customer service.

· Experience with a CRM (desired but not essential).

· Exceptional telephone manner.

· Strong computer literacy (Microsoft office).

· Ability to work under pressure.

· Organized with great attention to detail.

· Excellent written and spoken grammar.

Eligibility Criteria

Individuals must have a valid and eligible residency status to apply for this role.

About ITP

We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.

Safeguarding and Values Commitment

The ITP is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment. Successful appointment to this role will require satisfactory completion of recruitment checks.

At the ITP, we are fully committed to safeguarding and promoting the welfare of all learners and creating a safe, inclusive, and respectful workplace. We expect every team member to:

· Uphold and champion our values, code of conduct, and safeguarding principles.

· Take personal responsibility for understanding and adhering to all safeguarding procedures and policies.

· Promote a culture of safety and wellbeing through a proactive “do no harm” approach.

· Recognise and act on their responsibility in supporting, strengthening, and enforcing safeguarding practices across all areas of work.

· Understand and meet any role-specific safeguarding duties — including, in this position, actively identifying and reporting concerns, engaging in relevant training, and modelling safe and inclusive behaviours in all apprentice interactions.

At the ITP, our company culture is important to us, and all employees and consultants are expected to operate in line with our values:

· We change lives - We strive to make a difference for our apprentices, clients, members, ourselves, and our team on a daily basis. We push for diversity and inclusion in our industry by challenging perceptions. We embrace individuality. We believe that everyone is equally important.

· We are genuine and honest - We breed trust amongst clients, apprentices, members, and the team. We take responsibility for our words, actions, and results. We are human. We encourage one another through honesty and transparency.

· We are innovative and unique - We are empowered by innovation. We strive to make the impossible, possible. We are proud to be the only organisation of our kind, of who we are and how we got here.

· We are Personable - We remind ourselves what it’s like to be in others shoes. We have authentic conversations; we are real and so are our relationships.

· We are stronger united - We share our knowledge and experiences. We celebrate one another on our achievements. We value and encourage one another because we win or lose as a team.