Senior Field Quality Engineer (Remote)

We are seeking a Senior Field Quality Engineer (Remote) to drive products, service, supplier, and customer quality across the region.

This role leads cross-functional efforts to identify, resolve, and prevent quality issues, ensuring that Vertiv's Quality Management System (QMS) is effectively implemented and continuously improved.

The incumbent will be a key point of contact for internal and external quality audits, customer claims, supplier quality, Service quality, and will report on quality performance to senior leadership Responsibilities: Customer & Supplier Quality * Deploy, train, and audit policies, standards, and procedures for all manufacturing sites, subcontractors (3rd parties), and service operations to ensure high product and service quality.

* Collaborating within business leads to taking corrective actions in response to manufacturing or service issues.

* Manage customer claims: coordination, root cause analysis, corrective / preventive actions.

* Lead contract reviews for customer requirements.

* Coordinate customer audits; ensure improvement actions are implemented.

* Support regional & global supplier quality teams and supply chain: drive supplier quality programs, supplier audits / corrective actions, documentation alignment with key suppliers.

Service & Product Quality * Gain deep understanding of data impacting both service and product quality; analyze trends and metrics to identify issue areas.

* Lead cross-functional teams to resolve key quality issues and inquiries based on data.

* Initiate and drive continuous process quality improvements in respective areas; support roll-out of the Vertiv Operating System, with measurable progress.

* Share quality best practices across the region.

Quality Management Systems & Processes * Manage Process Risk Analysis / RCCM (Root Cause Corrective Measures). * Responsible for deployment, implementation, and sustainment of the Quality Management System.

* Maintain all QMS documentation: trip reports, audits, inspections.

* Periodically coordinate QMS reviews, report to regional leadership on system status and operations.

* Perform internal audits, track and report progress.

* Serve as contact / representative for external certification bodies (e.g.

ISO) and lead ISO-related audits.

Reporting, Compliance & Other Duties * Provide regular (e.g.

weekly) reports on Key Quality KPIs, product and service issues.

* Ensure communication channels are effective within the business.

* Oversee special projects / assignments as assigned.

* Follow all internal Quality Management System (QMS) procedures, Vertiv trade-compliance rules, health & safety (H&S) and environmental protection policies.

* Report accidents, occupational illness, emergency situations; follow emergencies and operational controls as required.

Qualifications (Required) * Bachelor's degree in mechanical or electrical engineering, Quality, Manufacturing, or related professional experience.

* Significant experience (often 10+ years, depending on level) in quality management / engineering, including experience with product, service, and supplier quality in a manufacturing or technology environment.

* Proven track record leading cross-functional teams to resolve quality issues, performing root cause analysis, corrective and preventive action (CAPA) cycles.

* Experience with Quality Management Systems and ISO (or similar) certifications, including audits (internal and external). * Strong data analysis skills - experience collecting, interpreting, and acting upon quality metrics / KPIs.

* Excellent communication and stakeholder management skills; ability to work across functions (manufacturing, service, supply chain, etc.). * Good understanding of risk management, process mapping, and process improvement methodologies.

* Commitment to compliance, safety, environmental, H&S standards.

* High confidence abilities in leading and conducting meetings and discussions * Experience in construction activities and manufacturing facilities * Strong communication skills Preferred Skillsets * Advanced degree or certification in quality management (e.g.

Six Sigma, CQE, ISO Lead Auditor). * Experience with Vertiv or similar critical infrastructure / technology / manufacturing companies.

* Mechanical, thermal, electrical, liquid cooling systems knowledge and experience and/ or advanced knowledge PHYSICAL & ENVIRONMENTAL DEMANDS * Climb ladders, roof structural equipment, confined spaces, construction sites, a variety of environmental conditions TIME TRAVEL REQUIRED * 75% travel