Library Associate

Description

Purpose

Under general supervision, the Library Associate assists patrons in locating library materials using resources in various formats, and performs related duties.

Essential Position Functions

Proactively provides customer service

Interviews, researches, and answers questions from patrons

Recommends materials based on patrons' interest

Supports Librarians in developing and maintaining the collection, as directed

Maintains periodical collections, including associated paperwork, tracking claims, routing, filing, labeling, stamping and weeding out-of-date materials, as assigned

Assists patrons with basic troubleshooting of common software products, operating systems, browsers and other technologies associated with library services (including handheld devices, e-readers, laptops, tablets, etc.)

Assists with planning, coordination and presentation of library programs, storytimes and special events, as assigned

Performs duties of Storytime Associate and Circulation Assistant, as needed

Requirements

Education, Training and/or Experiences

Bachelor's degree or a high school diploma or GED and an equivalent combination of education, training and experience, and

A minimum of one (1) year of customer service experience; and

Ability to pass alphanumeric sorting test; and

Ability to pass computer skills test Knowledge, Skills, Abilities and Personal Characteristics

Proficient in the use of the Integrated Library System (ILS)

Ability to maintain confidentiality and use appropriate judgment in handling information and records

Ability to work accurately with attention to detail

Ability to arrange items in alphanumeric and/or subject order

Superior working knowledge of traditional and electronic resources including web sites and databases; excellent online searching skills

Ability to deliver programs and speak before groups

Ability to retain and follow circulation policies and procedures

Proficient in the use of Microsoft Office applications including Outlook, Word, Excel, Access, and PowerPointPhysical Demands

Ability to sit and use computer for extended periods and operate standard office equipment, daily

Ability to lift and move up to fifty (50) pounds, daily

Ability to push book trucks with up to 150 pounds of materials on them, daily

Ability to stand for extended periods, daily

Ability to perform repeated reaching, bending, climbing and squatting, daily

Travel by automobile is required occasionally