Concentrix Clark Pampanga hiring Call Center Agents

CONCENTRIX – the #1 BPO in the industry – where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths the organization has to offer. This principle led to the company being awarded Hall of Fame status in both Best Company and Best Employer categories by the International ICT Awards. We want you to be part of the #1 BPO team and help you find a fruitful career with us; a job you will enjoy and be proud of.

JOB RESPONSIBILITIES

communicate with customers in a courteous, friendly and professional manner using agreed procedures

listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport

clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

maintain basic knowledge of client products and/or services

BENEFITS

very competitive salary

meal and transportation pay

rice allowance

night differential [when applicable]

account incentives

sick and vacation leaves

educational assistance

retirement plan

annual appraisal and bonuses

comprehensive health plan for you and your loved ones

clean, safe & modern working environment

CANDIDATE PROFILE

18 years old or above

computer literate

must be fluent in ENGLISH; keep in mind that you'll be conversing with foreign customers

committed to full-time long-term employment All successful applicants go through a month long training on communications, culture and product-specific courses to equip them before actual work begins.

EDUCATIONAL & PROFESSIONAL ATTAINMENT

at least graduated SENIOR High School (K-12)

not tied up with academics; not currently studying nor enrolling for school

fresh graduates are encouraged to apply

call center experience is a definite ADVANTAGE but not required. NOTE: Applicants under the K-12 curriculum, should be graduates of SENIOR High School because Junior High School graduates will strictly not be accepted.

Job Type: Full-time