Loan Servicing Analyst

Description

Join the firm that FORTUNE has named one of the top five “World’s Most Admired Companies” and LinkedIn ranked #1 out of 50 of the best companies in the U.S. for best places to work and grow your career.

As a Loan Servicing Analyst within JPMorganChase, you will manage an assigned portfolio of loans, ensuring the smooth operation of the loan lifecycle by interpreting loan documents, interacting with stakeholders, and overseeing deadlines. You will apply your knowledge of loan servicing to make informed decisions, guided by established practices and procedures. Your ability to manage conflicts, think critically, and build trusting relationships will be key in this role, along with demonstrating resilience in challenging situations and managing your time effectively. You will also begin to develop strategic planning skills in a supportive environment. This role offers opportunities for mentoring and development to grow your skills.

Job Responsibilities

Interpret and analyze loan and lease documents, ensuring accurate application of terms and conditions when processing contract maintenance

Manage assigned loan portfolio requests, monitoring deadlines and ensuring timely completion of servicing tasks

Facilitate communication with internal and external stakeholders, addressing conflicts and queries

Apply critical thinking to identify and resolve issues in loan servicing processes

Contribute to team projects and implement strategies to improve servicing efficiency

Serve as primary point of contact for Equipment Finance customers

Research and resolve complex payment, sales tax, and property tax inquiries

Perform money movement activities, including cash application and funds management

Maintain records management and retention according to policy

Conduct quality control and system of record maintenance for various loan/lease structures

Provide clear written and verbal communications regarding complex inquiries

Required Qualifications, Capabilities, and Skills

Bachelor’s degree or minimum three years’ experience in operations or accounting (equipment finance or banking)

Baseline knowledge of loan servicing operations and document interpretation

Demonstrated conflict management and stakeholder engagement skills

Proven critical thinking and problem-solving abilities

Strong time management and organizational skills

Excellent verbal and written communication skills

Professional phone and email etiquette

Exceptional attention to detail

Ability to manage multiple tasks in a high-paced environment

Strong PC skills, including Microsoft Office

Customer-focused mindset and high level of professionalism

Preferred Qualifications, Capabilities, and Skills

Experience collaborating with cross-functional teams to enhance client service

Flexibility and adaptability during periods of change

Demonstrated teamwork and motivation in achieving team goals

Willingness to learn and receive direction, asking thoughtful questions

Ability to work independently as a self-starter in a deadline-oriented environment

Experience with equipment collateral management (UCC filings, DMV titles, specialized assets)

Experience conducting team trainings and participating in improvement projects