Administration Supervisor

Job Purpose

The incumbent is responsible for providing/fulfilling an Administrative Supervisory role to T3TSA by performing various management task.

Key Responsibilities

Team Management

Supervision of the day-to-day operations of the administrative department and staff members

Training/upskilling and coaching employees.

Business Processes

Develop, review, and improve Administrative Compliance, Policies, Procedures and systems across the organization

Identify and improve operational systems/applications, processes, and best practices

Ensure administrative Processes remain legally compliant across the organisation

Main Processes performed by team

RICA

Customer Account Creation

Customer Sales Order/Invoicing

Customer Account Recons/Reporting

REP Mobile Invoicing

Purchase Order/Invoicing

Daily Stock Balancing

Weekly REP Stock Balancing

Warehouse Creation – Sales systems

Item/Product creation & maintenance (nonstock)

Customer Support

Primary Duties

Daily resource versus task planning

Daily Governance – approval of all sales related transactions

Supplier Operational Relationship

Customer operational support – Wholesalers

Revenue Month end Balancing and import process

Product management - creation & maintenance of SKUs

Procurement

Vendor management

Stock Forecasting and Purchasing

Stock Imports

Tenant Creation - Sales systems

Tenant Training

Reporting: Daily, weekly, monthly

Maintain data integrity by using control reports

Analyze data to monitor trends and areas of improvement

Formulate and analyze JIRA reports for team coaching and upskilling

Client & Customer Management (Internal)

Team coaching and mentoring

Manage customer/sales related escalations

Exchange information with internal clients by having courteous interactions with them